Horrible Experience

So, our X5 was flat on wheel on the right side one morning. We suspected the airshock. Off to Air Shock Centre. Replaced the airshocks and did some tests, but the car was still hanging on the right side. Their verdict – it’s the strut – according to them both shocks, compressor etc tested all fine. So we asked them to put the old shocks back in as there is no need to replace them if they are not faulty. PAID the labour for this exercise. Off to an RMI approved workshop with their verdict. When driving, the car height is correct though… All tested OK at the workshop – all good plus the strut which ASC blamed. Next morning – right hand side on the floor again. Spoke to a BMW expert workshop – recommended to replace the air shocks as this must be the issue (or at least part of it). Went back to ASC. Was not happy. Mark (management) said they would replace the air shocks labour free. We excepted. Left the car overnight. The car sagged BOTH sides around 10mm overnight, so obvouisly there is still an issue, but replacing the air shocks did fix the right side from hanging on the ground. Then the surprise came – we were FORCED to pay for the labour AGAIN. When confronted, their attitudes changed complete. The FACT is they cannot explain why the 1st time round the right side was on the floor and it is not now, they are addement they did not misdiagnose and when confronted with Mark’s offer to change the airshocks without charging labour AGAIN, we got no answer but they did the labour again and we have to pay (AGAIN). So, unhappy customer, bad experience, Mark did not honour HIS agreement - think twice before taking your car there as they change their minds overnight and you will end up paying for it….