Herotel won't respond

Herotel worst ever In the town in which I live, Herotel is the only provider of fibre. On initial installation, I received a router. I was unable to get Wi-Fi in the rest of my house. When I called in, it was suggested I get a second router which i did. This router is more central. I specifically requested that it be installed wired. When the technician arrived, he connected the second router wireless to the primary and said it would would work perfectly. On receipt of the invoice I was billed for a cable that was not installed. the second router began to give issues. I called in and was told the matter would be investigated and they would back to me in 5 minutes. Two weeks has gone by and I haven't heard a thing. Their WIFI is troublesome and continues to buffer in simple things like YouTube. I am extremely disappointed at the service and lies I was told. Their internet connectivity is troublesome. Furthermore their cabling leaves little to be desired. Their internet poles are falling and cables beginning to touch the ground. I informed them of this and they still did nothing. For those who are considering fibre, go with another service provider if you have one. In smaller towns where there is none, stick to what you have