Horrible customer service

We have been with Herotel for 6 years and never had issues until recently. Four days without Wi-Fi - four days are very long if you work from home and relay 100% on having Wi-Fi. They keep on giving us the run around and tell us that someone is coming out to see to the issue. When we phone they ignore our calls and on the occasion that they do answer, they can't tell us when someone is coming to assist. Managed to get through to the supervisor and she said that what she see on the system is that we are aware of when the technician will be coming out, but no one informed us. Very disgusted with this terrible customer service!!