AirBnb
Unclaimed Business
|1.3|68 Reviews (last 12 months)|This business does not respond to reviews
AirBnb
Unclaimed Business
|1.3
68 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AirBnb
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, AirBnb is facing severe trust issues from both guests and hosts. Customers consistently report unresolved payout delays, refusal to refund despite written confirmation, misleading property listings, and unresponsive support. Hosts describe months of withheld payouts and verification loops, while guests describe unsafe, dirty, or misrepresented accommodations with little recourse. The platform's complaint resolution and accountability are the most damaging weaknesses.
TrustIndex
1.9
Based on recent customer reviews, AirBnb is facing severe trust issues from both guests and hosts. Customers consistently report unresolved payout delays, refusal to refund despite written confirmation, misleading property listings, and unresponsive support. Hosts describe months of withheld payouts and verification loops, while guests describe unsafe, dirty, or misrepresented accommodations with little recourse. The platform's complaint resolution and accountability are the most damaging weaknesses.
The most common complaint about AirBnb, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Complaint Resolution. Customers and hosts describe being ignored, passed between agents, and receiving scripted responses. Complaints are closed without resolution, escalations go unanswered, and hosts report endless messaging loops with no accountability when disputes arise.
AirBnb has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 68 reviews in the last 12 months. Hellopeter has tracked AirBnb across 582 total reviews. How is the TrustIndex calculated? →
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