ITC Request

I’m extremely disappointed with the way my recent issue was handled between MTN and Afrihost (Airmobile).

After my device was ****** over the weekend, all I wanted to do was the right thing — open a case with SAPS. To do that, I needed my ITC number. What should have been a straightforward request turned into a frustrating back-and-forth between MTN and Afrihost (Airmobile), with each side seemingly unable to take ownership or provide clear guidance.

I was passed from one support channel to another, repeatedly explaining my situation, yet no one could give me a direct answer or simply provide the ITC number I needed. There seemed to be a serious lack of coordination or partnership between the two companies, and as a paying customer, I was the one left stuck in the middle.

This was already a stressful situation — dealing with a ****** device is not something anyone plans for. Instead of receiving support and urgency, I experienced delays, confusion, and a complete runaround. It honestly felt like neither company had clear processes in place to assist customers when something goes wrong.

Based on this experience, I would struggle to recommend their product to anyone, especially someone who may need reliable support in a time-sensitive situation. Good service is not just about selling a product — it’s about standing by your customers when they need help the most. Unfortunately, that did not happen here.