MD
Melusi D
Active since Mar 2026
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
ITC Request
I’m extremely disappointed with the way my recent issue was handled between MTN and Afrihost (Airmobile). After my device was ****** over the weekend, all I wanted to do was the right thing — open a case with SAPS. To do that, I needed my ITC number. What should have been a straightforward request turned into a frustrating back-and-forth between MTN and Afrihost (Airmobile), with each side seemingly unable to take ownership or provide clear guidance. I was passed from one support channel to another, repeatedly explaining my situation, yet no one could give me a direct answer or simply provide the ITC number I needed. There seemed to be a serious lack of coordination or partnership between the two companies, and as a paying customer, I was the one left stuck in the middle. This was already a stressful situation — dealing with a ****** device is not something anyone plans for. Instead of receiving support and urgency, I experienced delays, confusion, and a complete runaround. It honestly felt like neither company had clear processes in place to assist customers when something goes wrong. Based on this experience, I would struggle to recommend their product to anyone, especially someone who may need reliable support in a time-sensitive situation. Good service is not just about selling a product — it’s about standing by your customers when they need help the most. Unfortunately, that did not happen here.
0 replies
1 month ago
Poor service
I am very disappointed with the level of service I have received regarding my delivery. On Friday, I was expecting a package. I later received a message stating that there was “no contact” when the driver attempted delivery. However, after checking my CCTV footage, no vehicle or courier appeared on my street at all, which makes the update very concerning. I arranged for someone to be available to receive the package today, as I was informed it would be delivered before 5 PM. Unfortunately, it is now after 5 PM and the package has still not arrived, and there has been no communication explaining the delay. This situation is extremely frustrating, especially since I made arrangements to ensure someone was available for the delivery
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)