Very Bad Customer Service

<p>The Company Booeked a employee in at Airport Inn as it was so close to OR Tambo. Her flight was leaving at 5:45 and she had to be there at 4:45 am latest. We arranged a lift as the shuttle only left at 5am. We arranged that she is leaving early . The morning at 4:30 there was NO staff at reception and the gate WAS LOCKED!!! No security to OPEN!!. The lift was tanding outside but could not get in. I let her elave otherwise she was going to be late. We phoned the Hotel number AND the EMERGENCY number but it was ringing without been answered.  What if there was a Medical Emergency and people died ebcause the Ambulance could not get in??? Sure the claim can be in the R ********** !!!At 5am the shuttle arrived and opened for hr but it was to late now and she missed her plane. We ahd to get her on a 2 Hour later flight and pay extra AND pay for a Cab in Cpe Town. The Hotel is now BLACKLISTED at Head office. DO NOT GO HERE!!!!!!!!</p>