Active since May 2017
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5 reviews61 months ago
VODACOM FIBER WORST IN SOUTH AFRICA
PLEASE PELASE DO NOT USE VODACOM FIBRE. What a waste of time. I decided to switch over to Vodacom Fiber. Received the rooter on Tuesday 20 April. This after numerous calls to find out where my equipment is. Every time they will log a call and you NEVER hear from them. I connected everything after I contacted the call Centre and the friendly guy assisted me until I had internet BUT on the tempory data stick supplied until Fiber is installed. No issue but the next day NO INTERNET CONNECTION. Started with my log after log after log after call after call. Every time you contact(After pressing number button after number button to get a "Live person", they say "Someone" will call you back. Then you wait and wait. Phone again and this time they phoned back. Tried but could not fix it. They will AGAIN escalade it. EVERY TIME 24 Hours the message says. Thursday 23d ,48 Hours+ I tried again after coming home and NO internet. Again phoning and pressing hundreds of buttons to get to a person that can assist(After trying the chat bot and sms etc etc). NO,They cannot assist just fiber department and they close at 5pm. WE WORK until 5pm and use internet AFTER work-***!! How can there be NOBODY that can assist. Wait ANOTHER 24 Hours. My previous supplier had a 24 Hours "Person" that assisted in minutes ,not a chat bot of such stupid things in place. No call centre wil escalade again,they WILL Phone us. Again without internet teh evening. At 10,no call,I call them. Again up and down and this time they state that teh router is not configured and tehy will call us back on MONDAY 26 April ALMOST A WEKK LATER!!!!!!!!!!!!!!!!!!!!!!!! AND this does NOT mean it will be fix by then. Thursday evening I tell the lady CANCEL my fiber immediately, I had enough. CAN YOU BELIEVE -the answer-I CANNOT CANCEL, Only fiber department AND THEY ARE CLOSE. After decades with Vodacom and good service and recommending them-NO MORE VODACOM. AS my lines now expire I will switch. Thanks for nothing Vodacom. I am sure you will loose more customers because of the worst Fiber service in SA-I AM SURE ABOUT THAT.
106 replies
107 months ago
Samsu g accepting bad service from samsung rewards
<p>I upgraded and a free Bluetooth speaker was part of the package.</p> <p> </p> <p>Unfortunately you had to claim it from samsung rewards and after 2 months and hundreds of E mails-still NO FEEDBACK on where it is.</p> <p>Neither samsung or samsung awards can give a answer.</p> <p>Below the latest e mail to them.</p> <p> </p> <p>Hi</p> <p>Previous email refer</p> <p> </p> <p>Long delay excuse was used in June but now in July!!</p> <p><br />After more than 10 years of Samsung products I think it is time to switch.</p> <p><br />No feedback on where my product is after 2 MONTHS?,,,</p> <p> </p> <p>Did not even help to complainon Helopeter. </p> <p>Now that I checked Facebook etc I see numerous complaints about Samsung Rewards.</p> <p>How can Samsung just accept that??</p> <p><br />In future I will also scrutinise digital media before making decisions. </p> <p><br />I hope to get my product by the time the next upgrade is due.....</p> <p> </p> <p><br /><br /></p> <p> </p>
112 replies
107 months ago
Waiting more than n Month for free gift
<p>Upgraded to a Samsung A3 and got a free Bluetooth speaker. This had to be claimed from Samsung via Samsung Awards. After a month still no speaker. Send 2 E mails and promises for feedback never materialised. If they promise,why do they not produce?? All other brands with free gifts,you get it immediately from the Vodacom Store,why not Samsung. And this after years and years of buying only Samsung products.</p>
56 replies
108 months ago
Very Bad Customer Service
<p>The Company Booeked a employee in at Airport Inn as it was so close to OR Tambo. Her flight was leaving at 5:45 and she had to be there at 4:45 am latest. We arranged a lift as the shuttle only left at 5am. We arranged that she is leaving early . The morning at 4:30 there was NO staff at reception and the gate WAS LOCKED!!! No security to OPEN!!. The lift was tanding outside but could not get in. I let her elave otherwise she was going to be late. We phoned the Hotel number AND the EMERGENCY number but it was ringing without been answered. What if there was a Medical Emergency and people died ebcause the Ambulance could not get in??? Sure the claim can be in the R ********** !!!At 5am the shuttle arrived and opened for hr but it was to late now and she missed her plane. We ahd to get her on a 2 Hour later flight and pay extra AND pay for a Cab in Cpe Town. The Hotel is now BLACKLISTED at Head office. DO NOT GO HERE!!!!!!!!</p>
0 replies
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3 (60%)