Harassed by airport staff during my time of grief

I am completely shattered by treatment of the staff at the Parking Management Office during my time of grief. I dropped off my husband on 21 December 2024 at Terminal B at 11h30 for an emergency flight at 12h00 after receiving the news of his father's sudden death at 11pm the previous night. After rushing to get an emergency flight for him for the morning, due to the burial being scheduled for Sunday for cultural reasons, I dropped off my husband at approximately 11h30am for his flight that departs at 12pm. My husband and I were in such a state that he forgot some of his documents at dropoff at Terminal B. When I realized this I explained to the parking officers the state of grief we were in and that I was the only person who could get the docs to him. I ran after him in the fear of him missing his flight and not being able to bury his father. The parking staff dismissed me and told me they were going to clamp my car. I understand procedure but how do you support a person in this state of grief. My brother had to drive in to assist me as I had broken down in tears at the Parking Management Office after the lady at the front desk dismissed me at told me and made me wait for her manager. My brother intervened due to the state I was in as I was in tears. We waited for the manager from 12h00pm to 15h00 without him addressing our situation. I couldn't provide comfort for my husband during this time as I felt harassed by the staff during my time of grief. How does management deal with the human element of people's grief in such situations when they do not even address these situations with their staff