NT
Nokuthula T
Active since Oct 2013
24
Reviews
0
Industries
Reviews
24 reviews16 months ago
Harassed by airport staff during my time of grief
I am completely shattered by treatment of the staff at the Parking Management Office during my time of grief. I dropped off my husband on 21 December 2024 at Terminal B at 11h30 for an emergency flight at 12h00 after receiving the news of his father's sudden death at 11pm the previous night. After rushing to get an emergency flight for him for the morning, due to the burial being scheduled for Sunday for cultural reasons, I dropped off my husband at approximately 11h30am for his flight that departs at 12pm. My husband and I were in such a state that he forgot some of his documents at dropoff at Terminal B. When I realized this I explained to the parking officers the state of grief we were in and that I was the only person who could get the docs to him. I ran after him in the fear of him missing his flight and not being able to bury his father. The parking staff dismissed me and told me they were going to clamp my car. I understand procedure but how do you support a person in this state of grief. My brother had to drive in to assist me as I had broken down in tears at the Parking Management Office after the lady at the front desk dismissed me at told me and made me wait for her manager. My brother intervened due to the state I was in as I was in tears. We waited for the manager from 12h00pm to 15h00 without him addressing our situation. I couldn't provide comfort for my husband during this time as I felt harassed by the staff during my time of grief. How does management deal with the human element of people's grief in such situations when they do not even address these situations with their staff
0 replies
26 months ago
A 5-month Claim Nightmare With Miway and my car is still undrivable
I write this with a heavy heart for the service I have received and outcome of claim. I am 6 months pregnant, and that is how long I have had to fight to get my vehicle back and repaired to its former drivable condition. I have had no vehicle and no way to take care of emergencies, attend important appointments as well as being a care giver for my mother during the last 5 months. Lord knows the stress and health issues I have had as a result of the treatment I have received from Miway and the employees mentioned below. On 22 September 2024, I was involved in an accident where a third-party crashed into my 2017 Kia Rio (Registration JD54GPGP). The claim was approved. And that's when the nightmare and little to no communication began from the claim handler Doctor Mafisa as well as the head assessor responsible Justin Burts. The claim was only approved on 3 October 2024 with my preferred/selected repairer being MAG. On 9 October 2023 Ayanda Mtetwa at MAG communicated with me stating with frustration stating that Miway had canceled authorisation for MAG to proceed with repairs. Donovan Reddy had canceled prior authorisation for MAG to repair my vehicle as per my request and authorised Sleeq Auto against my will. They didn’t want MAG to uplift the vehicle from Sleeq Auto and gave MAG delaying tactics. On 9 October 2023 I had to be involved (as a client) between the tug-of-war between Miway giving MAG authorisation to uplift the vehicle from Sleeq Auto which had already caused stress and delays, authorisation was eventually granted after I expressed my confusion and frustration regarding why the initial authorisation was canceled in the first place. The vehicle arrived at MAG with missing parts as per feedback received from Gerhard Olivier from MAG. This caused frustration for Gerhard because there was a delay in even finding a suitable bumper for my vehicle make due to the vehicle arriving at MAG missing a front bumper. On 1 November 2023, Marice Tucker from Miway escalated a complaint from the MAG to Quinton Starkey, where MAG has not been able to contact Justin Burts for a month regarding authorisation for the order of parts on the vehicle. Quinton Starkey escalated the issue to Happy Sigcu. On 2 November 2023 Happy Sigcu assisted MAG with their delay in receiving authorisation for the ordering of parts Justin Burts on responded to MAG with authorisation on 2 November 2023 after the involvement of all the aforementioned employees from Miway. MAG stripped the car and found additional damage and informed Miway. Miway delayed giving authorisation for additional parts. MAG contacted me and expressed their distress at receiving no communication after trying to get a hold of Justin Burts on numerous occasions and requested that I take up the matter with my insurer. Justin Burts never apologized for any inconveniences caused to me as a client and instead denied the claim from MAG about him being unreachable, and only sent authorisation for additionals on 15 November 2023. Throughout my claim I have contacted Justin Burts multiple times and left numerous messages for him to get back to me with feedback for my claim but he ignored all messages left by me, the same sentiments gi for Doctor Mafisa. Both Doctor and Justin never contacted since the vehicle arrived at the repairer on 9 October 2023 until today 27 February 2024 regarding the delays in authorizing repairs on my claim. The repairer The only update or courtesy call I received from Miway since 22 September 2023 regarding my claim, was on 14 February 2024 from a call center stating that an inspector has inspected my car 5 months after the car was towed. However no contacted to go over the detail of the inspection or lease with regarding my complaint about the car being undrivable. The fact of the matter is that the inspector made unfounded claims that my vehicle had an engine prior to the accident. Which is false because my vehicle has full service history with the last service being from Kia East Rand in July 2024. The car was stripped and stayed away from my possession and sight for 4 months and anything could have happened to the vehicle between the day it was towed until the date when the inspection happened. Kia Menlyn released a report that the issue with vehicle is accident related (See attached document) however the inspection report does not include any testimony from Kia and myself regarding the condition of the car pre and post accident. The report simply denies all ownership towards ensuring that I receive a vehicle that is in driveable condition as it was prior to the accident. Ruan from the repairer is the one that contacted me regarding the specialist report from Miway which excludes feedback from Kia ad well as myself, whereas no one from Miway called me to explain this report. Ruan from he repairer MAG, informed me that they will have to tow the vehicle to Kia and I would incur the towing costs should I want my vehicle back. I am at the end of my willpower as i have faught with everything inside if me to get my vehicle back in a state that i can use as it was prior to 22 September 2023. I have not defaulted and spend R1 900 on premiums at Miway every month however I am left in the cold without a vehicle that I can drive after a nightmare of 5 months. I feel that Miway has undermined me a single black woman who knows nothing about cars and has used this as leverage to confidently give me an outcome to my claim that leaves my car in an undrivable state. Who will protect us single black women to continue getting such mistreatment from insurers even when we pay high premiums and put all of our trust in insurers resolving our accidents? The whole ordeal with this claim has left me emotionally, physically and financially crippled by the treatment I have received from Miway. I have experience ongoing health issues during my pregnancy die to the stress and lack of sleep I have gotten due to the unfair treatment i have received from Miway. Miway has abused my trust and has had no remorse for wanting to rush and finalize a claim for a car that is undrivable. Regards Nokuthula Thabede
56 replies
33 months ago
Cell C Banele Hybrid Customer Care - Excellent Service!
Cell C Banele Hybrid Customer Care 15th July 2023 Excellent Service! Fast think and efficient individual. Well done Banele - The rating after the call was not responding effectively, hence I'm rating him on Hello Peter. Mazal tov Mr Banele
60 replies
52 months ago
Abuse Endured at Shell Sandton
Cadric and Richard insulted me today at Shell Garage Sandton. They poured petrol from an empty pump. I brought this to their attention and requested that they check their pump. I requested this because my gauge has not moved one inch. Richard raised his voice at me and told me to just pay and leave. I told him that I had no issue to pay however I needed him to address why the pump did not deposit petrol into my car. He refused to address my frustration although I gave them the opportunity to prove that their petrol pump indeed had petrol. I had no issue paying, had my gauge increased. He further insulted by saying that that there's a problem with my car, he wants me to pay and leave. I spent 45 minutes trying to get answers however they told me to leave. Cadric threatened me saying I must leave because he had taken my number plate. This sounds like the intent to harm which is a criminal offense. May the execs of Shell Garage address the trauma and abuse that I endured from their employees for the purpose of reputational damage.
0 replies
52 months ago
Awesome burgers at Sausage Saloon Sandton Benmore Gardens! ❤🔥
Fabulous double-beef burger that I had there today Best patties 🍔❤️😋
0 replies
52 months ago
Dischem Benmore Gardens has really bad service
I am sincerely disappointed by the unprofessionalism at Dischem Sandton Benmore Gardens. The staff disagrees amongst themselves about who will serve customers, while their supervisors observe this unsavoury. This makes me question the culture that is at this particular branch as well as the quality of management at the helm. FYI - I frequent Dischem and all the standard of service at other branches is impressively high, namely Lakeside Mall and Farrarmere. Well done to those branches. Kudos
0 replies
53 months ago
Disappointing, unprofessional and inefficient
Disappointing, unprofessional and inefficient. They do not send tracking details and keep customers updated when ordering online. They use covid for and excuse for not communicating effectively with customers which is unacceptable. I would not recommend anyone to buy from them regardless of any discount. Because the discount you pay will be paid for by poor service. I was dealing with Andrew Ndlovu who maintained poor communication when u queried my parcel not being delivered. Andrew did not try to call me to keep me updated after I had complained about the non-delivery of my package, the least he could do is apply HEAT to the situation however he ignored the query. Thank you to Urvin for salvaging the situation. You are a stellar customer centric individual. Well done.
0 replies
53 months ago
Disappointing, unprofessional and inefficient
Disappointing, unprofessional and inefficient. They do not set or update the client with tracking details and send packages back to merchants without arranging with the client. Do not book this courier company unless you want to deal with a mountain of complaints.
0 replies
55 months ago
Inefficient service at Steers Grayston
The service at Steers Grayston is poor. They do not inform clients when their orders are ready. The store was packed to capacity with orders stacked on the counter but no one was ensuring that the orders get to customers. The manager needs to address this lack of efficiency
0 replies
Review Distribution
5 Star
4 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
19 (79.16666666666667%)