BAD SERVICE

I placed two order from Airyclothing on the 06/4 & 07/04 and immidiatly i chatted which the agent to please combine my order and refund me part of the shipping which she send an email to the account department and told me they will send me an email. Till today i received noting from them which i am not going to get my shipping refund because my orders is on shipped status, and every time i chat with the agent they tell me i must check my email, There service is sucking and taking advantage of their customer.