AA
AIS Aluminium Windows & Doors
Claimed Business
AA
AIS Aluminium Windows & Doors
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About AIS Aluminium Windows & Doors
AIS Aluminium Windows & Doors has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked AIS Aluminium Windows & Doors across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEV
Eugene V
1 reviews | Active since Jan 2020
13 Jun 2025, 13:38
Absolutely appalling service from AIS!
I am beyond frustrated with AIS and feel completely disrespected as a customer. Once they have your money, they are full of empty promises and deliver absolutely no customer care. I strongly advise against using this company for your aluminium needs. On May 16th, 2025, I booked and paid for the installation of an aluminum door. I specifically confirmed with Claire that the installation needed to happen on July 1st, 2025, and confirmed that measurements would be taken on May 26th, 2025, at the house I'm buying. This appointment was confirmed on email. I emphasized that we only had access from 3 PM due to a tenant, so punctuality was crucial. AIS never showed up for the measurements, not even responding or letting me know. Despite their initial no-show, I contacted Claire again on June 11th, 2025, reminding her of the July 1st installation date and the still-outstanding measurements. I requested they send someone on June 13th, 2025, at 3 PM. Claire confirmed their contractor would be there, and he even personally called me to confirm. However, after reading online reviews, I became sceptical. On Friday, June 13th, at 9:47 AM, I messaged Claire on WhatsApp, asking her to remind the contractor to be on time, especially since it was a Friday. She confirmed she did. I also messaged the contractor, Mitch, but he was unresponsive. I then called him at 1 PM to confirm his punctuality, which he did. Then, at 2:30 PM, Mitch called me to say they would be 75 minutes late because they were stuck in traffic. This is despite my clear warnings about being on time and the predictable Friday traffic in SA. They didn't even offer an excuse or an apology for wasting my time after happily taking my money. Do yourself a favor and steer clear of AIS. Choose a company that actually values its clients and can deliver on its promises.
Helpful (0)
|Replies (0)EV
Eugene V
1 reviews | Active since Jan 2020
13 Jun 2025, 13:38
Absolutely appalling service from AIS!
I am beyond frustrated with AIS and feel completely disrespected as a customer. Once they have your money, they are full of empty promises and deliver absolutely no customer care. I strongly advise against using this company for your aluminium needs. On May 16th, 2025, I booked and paid for the installation of an aluminum door. I specifically confirmed with Claire that the installation needed to happen on July 1st, 2025, and confirmed that measurements would be taken on May 26th, 2025, at the house I'm buying. This appointment was confirmed on email. I emphasized that we only had access from 3 PM due to a tenant, so punctuality was crucial. AIS never showed up for the measurements, not even responding or letting me know. Despite their initial no-show, I contacted Claire again on June 11th, 2025, reminding her of the July 1st installation date and the still-outstanding measurements. I requested they send someone on June 13th, 2025, at 3 PM. Claire confirmed their contractor would be there, and he even personally called me to confirm. However, after reading online reviews, I became sceptical. On Friday, June 13th, at 9:47 AM, I messaged Claire on WhatsApp, asking her to remind the contractor to be on time, especially since it was a Friday. She confirmed she did. I also messaged the contractor, Mitch, but he was unresponsive. I then called him at 1 PM to confirm his punctuality, which he did. Then, at 2:30 PM, Mitch called me to say they would be 75 minutes late because they were stuck in traffic. This is despite my clear warnings about being on time and the predictable Friday traffic in SA. They didn't even offer an excuse or an apology for wasting my time after happily taking my money. Do yourself a favor and steer clear of AIS. Choose a company that actually values its clients and can deliver on its promises.
0
Replies (0)SG
Samantha G
1 reviews | Active since Jan 2020
26 Apr 2025, 09:04
Extremely Disappointing Experience with AIS Aluminium Windows and Doors
We engaged AIS Aluminium Windows and Doors (via our main building contractor) to supply and install aluminium products, including six sliding doors (three with integrated windows), a skylight, insect screens, and other fittings. Unfortunately, my experience was marked by poor communication, inconsistent workmanship, and a lack of accountability throughout the project. Quoting and Compliance Issues: At quoting stage, multiple corrections were needed. Compliance concerns we raised were initially dismissed. An independent inspection later confirmed that some doors exceeded regulatory limits and required engineering approval. Installation Problems: Installations frequently did not match the agreed specifications. The skylight began peeling within weeks of installation. Sliding door glass cracked — inspections revealed missing/misplaced spacers on nearly every door. Night Latch Issues: Night latches, specifically discussed during the quoting phase, were not included at installation. Despite reminders, they were only installed after sustained pressure and remained problematic afterward. Ongoing Workmanship Concerns: Verbal assurances often differed from outcomes. We had to rely heavily on documented evidence to have corrections acknowledged. Site work was often unsupervised, leading to repeated mistakes and further delays. Corrections typically happened only after significant escalation. Personal Experience with Dylan: In my personal experience, interactions with Dylan were particularly challenging. On multiple occasions, I felt spoken down to and emotionally disregarded. During one dispute about corrective damage, I found the tone and behaviour used to be very upsetting. While these are my personal perceptions, the emotional strain of the process has been considerable. Project Timeline: Eleven months after the initial installation, we are only now nearing final completion. AIS regularly shifted responsibility and pressured us to accept incomplete corrections to bring matters to a close. Conclusion: Based on my experience, I strongly recommend that anyone engaging AIS Aluminium Windows and Doors: Keep all communications documented. Photograph all work at every stage. Prepare for potential delays and escalation requirements. I would not recommend AIS Aluminium Windows and Doors.
Helpful (0)
|Replies (0)SG
Samantha G
1 reviews | Active since Jan 2020
26 Apr 2025, 09:04
Extremely Disappointing Experience with AIS Aluminium Windows and Doors
We engaged AIS Aluminium Windows and Doors (via our main building contractor) to supply and install aluminium products, including six sliding doors (three with integrated windows), a skylight, insect screens, and other fittings. Unfortunately, my experience was marked by poor communication, inconsistent workmanship, and a lack of accountability throughout the project. Quoting and Compliance Issues: At quoting stage, multiple corrections were needed. Compliance concerns we raised were initially dismissed. An independent inspection later confirmed that some doors exceeded regulatory limits and required engineering approval. Installation Problems: Installations frequently did not match the agreed specifications. The skylight began peeling within weeks of installation. Sliding door glass cracked — inspections revealed missing/misplaced spacers on nearly every door. Night Latch Issues: Night latches, specifically discussed during the quoting phase, were not included at installation. Despite reminders, they were only installed after sustained pressure and remained problematic afterward. Ongoing Workmanship Concerns: Verbal assurances often differed from outcomes. We had to rely heavily on documented evidence to have corrections acknowledged. Site work was often unsupervised, leading to repeated mistakes and further delays. Corrections typically happened only after significant escalation. Personal Experience with Dylan: In my personal experience, interactions with Dylan were particularly challenging. On multiple occasions, I felt spoken down to and emotionally disregarded. During one dispute about corrective damage, I found the tone and behaviour used to be very upsetting. While these are my personal perceptions, the emotional strain of the process has been considerable. Project Timeline: Eleven months after the initial installation, we are only now nearing final completion. AIS regularly shifted responsibility and pressured us to accept incomplete corrections to bring matters to a close. Conclusion: Based on my experience, I strongly recommend that anyone engaging AIS Aluminium Windows and Doors: Keep all communications documented. Photograph all work at every stage. Prepare for potential delays and escalation requirements. I would not recommend AIS Aluminium Windows and Doors.
0
Replies (0)