Absolutely appalling service from AIS!

I am beyond frustrated with AIS and feel completely disrespected as a customer. Once they have your money, they are full of empty promises and deliver absolutely no customer care. I strongly advise against using this company for your aluminium needs. On May 16th, 2025, I booked and paid for the installation of an aluminum door. I specifically confirmed with Claire that the installation needed to happen on July 1st, 2025, and confirmed that measurements would be taken on May 26th, 2025, at the house I'm buying. This appointment was confirmed on email. I emphasized that we only had access from 3 PM due to a tenant, so punctuality was crucial. AIS never showed up for the measurements, not even responding or letting me know. Despite their initial no-show, I contacted Claire again on June 11th, 2025, reminding her of the July 1st installation date and the still-outstanding measurements. I requested they send someone on June 13th, 2025, at 3 PM. Claire confirmed their contractor would be there, and he even personally called me to confirm. However, after reading online reviews, I became sceptical. On Friday, June 13th, at 9:47 AM, I messaged Claire on WhatsApp, asking her to remind the contractor to be on time, especially since it was a Friday. She confirmed she did. I also messaged the contractor, Mitch, but he was unresponsive. I then called him at 1 PM to confirm his punctuality, which he did. Then, at 2:30 PM, Mitch called me to say they would be 75 minutes late because they were stuck in traffic. This is despite my clear warnings about being on time and the predictable Friday traffic in SA. They didn't even offer an excuse or an apology for wasting my time after happily taking my money. Do yourself a favor and steer clear of AIS. Choose a company that actually values its clients and can deliver on its promises.