Extremely Disappointing Experience with AIS Aluminium Windows and Doors

We engaged AIS Aluminium Windows and Doors (via our main building contractor) to supply and install aluminium products, including six sliding doors (three with integrated windows), a skylight, insect screens, and other fittings.

Unfortunately, my experience was marked by poor communication, inconsistent workmanship, and a lack of accountability throughout the project.

Quoting and Compliance Issues: At quoting stage, multiple corrections were needed.

Compliance concerns we raised were initially dismissed.

An independent inspection later confirmed that some doors exceeded regulatory limits and required engineering approval.

Installation Problems: Installations frequently did not match the agreed specifications.

The skylight began peeling within weeks of installation.

Sliding door glass cracked — inspections revealed missing/misplaced spacers on nearly every door.

Night Latch Issues: Night latches, specifically discussed during the quoting phase, were not included at installation.

Despite reminders, they were only installed after sustained pressure and remained problematic afterward.

Ongoing Workmanship Concerns: Verbal assurances often differed from outcomes.

We had to rely heavily on documented evidence to have corrections acknowledged.

Site work was often unsupervised, leading to repeated mistakes and further delays.

Corrections typically happened only after significant escalation.

Personal Experience with Dylan: In my personal experience, interactions with Dylan were particularly challenging.

On multiple occasions, I felt spoken down to and emotionally disregarded.

During one dispute about corrective damage, I found the tone and behaviour used to be very upsetting.

While these are my personal perceptions, the emotional strain of the process has been considerable.

Project Timeline: Eleven months after the initial installation, we are only now nearing final completion.

AIS regularly shifted responsibility and pressured us to accept incomplete corrections to bring matters to a close.

Conclusion: Based on my experience, I strongly recommend that anyone engaging AIS Aluminium Windows and Doors:

Keep all communications documented.

Photograph all work at every stage.

Prepare for potential delays and escalation requirements.

I would not recommend AIS Aluminium Windows and Doors.