Absolute revolting service and communication ever.

They contacted me for network change on Wifi, I have contacted and spoke to an agent online and asked to cancel the debit order and not interested in switching network anymore. The lady agent i spoke to assured me it was done and wont be debited after I finished the phone call. Just to see they never done what I requested and deducted the amount for the router and first instalment. I of course phoned back and the supervisor said no i had to whatsapp them and cancelled it and it will take 14 to 21 days for the refund. I am still waiting for my R2000 refund. You can't even phone them as the number goes through on a message box, whats app the repeat the same old line saying it takes 14 - 21 days for the refund. I have never come across such *********** and lack of communication nor service or customer delivery. The absolute worst ever, do not ever do any dealings with them you struggle to get assistances and answers.