Don't Even Consider It!

I would not recommend this facility at all to anyone! Especially for teenagers.

1. The staff is negligent If you don't care about your teenagers and their belongings then this is definitely the place to take them! This is no place for health or wellbeing. I'd even argue it's psychological torture.

A. Negligent with PATIENTS I do not think they assess the children first before putting them with their roommates. The nursess are rude to the children and somewhat bullies them. They leave the children alone without supervision. They have relationships there instead of being encouraged to focus on themselves and their healing. They are allowed to smoke with their friends without their parents' express consent. Possibility of them being high and engaging in destructive behavior there. This place is the devil's lair. Your child will pick up worse habits than when they arrived.

B. Negligent with DEVICES The nurses are reckless with devices when taking them away. They just stash them on top of each other carelessly. My child came back with a slightly cracked phone screen showing that there was pressure on the device. In addition, a laptop with a malfunctioning screen. In fact doesn't switch on at all.

2. The staff lacks integrity We reported the laptop not working as a result of negligence of staff and I was promised that an investigation would be carried out, cameras checked to verify and that a report of the incident would be made. When my child follows up nothing concrete is reported. I was never even called back on the issue after such a promise.

On the day my child was discharged I refused to leave until I get a solution to the issue which was long reported. Some Sabelo guy was sent to talk to me and all he did was threaten me with the fact that I signed an indemnity. He really just tried to get rid of me on the day. He claimed that the person who works with the cameras was on leave and that they would call me next week after going through the footage. That was 21 August 2020 and today is 01 September 2020 and I have never received a call from them. Which says a lot about the integrity and level of care in this facility.

3. The food is horrible My child complained a lot about the food. It seems it needs a lot of improvement and variety.

4. Doctors are the only professionals Dr. Motiang, Dr. Roets, and Dr. Kgabo are the real professionals that stood out for me. They show care and sensitivity towards the patients and families. The engagement were nothing outside of respect, support and care. They're really the reason I gave 2 stars. If your situation is not life-threatening, I suggest you consult with them privately outside of the facility.

REGRET is my biggest feeling when it comes to this facility. I would choose a different one if given another choice. I don't wish anyone circumstances that would warrant them here, but if you find yourself in that position, don't ever consider this facility for a child.