LM
Lerato M
Active since May 2009
23
Reviews
0
Industries
Reviews
23 reviews19 months ago
Makro Online Skelems
The following is an email I sent to them prior to the items being delivered, after realising that their systems didn’t capture most of the promotions: Good day, I trust you are well. Please assist with crediting me back for a website error on Order No. MAK0000000. Despite me adding the items on the More4Less option for all the items in this order, with the exception of the Mop, Broom and Elderflower Syrup, they did not reflect on my final amount. It appears there's an error with your system and it doesn't pick up More4Less Bulk Deals and Combo Deals on Online Shopping. Should you not be able to fulfil my request, kindly assist with a cancellation of the order and I will physically go and buy at the store. Applies to the More 4 Less Catalogue valid from Monday 02 October 2023 to Sunday 28 January 2024 and other December promotions. As you can see, I even gave them an option to cancel my order. I even called them and spoke to a consultant that promised she will fix it, but nothing to date. The items were not captured correctly by the online system for some odd reason, making me purchase them at individual prices even when I bought more of the item as per the promotion. To this day, all they ask me is whether my query is resolved and go back to silence. Other times they don’t bother responding to my follow ups. Whatever money was taken under the guise of a promotion that was not automatically made effective on their website, may not mean much to someone at Makro but it buys a couple loaves of bread for my family.
53 replies
19 months ago
AVOID WOOLIES DASH!!
I ordered a Woolies Dash and my order was abandoned. 1. You can't update your own number on the app. You have to call the call centre for this. IN THE YEAR OF OUR LORD 2024! 2. Nowhere in the address does it allow to put a Unit Number and Complex. This could have avoided a lot for the both of us. In the abandoned order, you can see these are essentials required immediately!! They charged me for a service. I did not receive the items. And I must wait for 3-5 days to be refunded. Why is there no wallet like Sixty60 where you are credited into a wallet and can do shopping immediately coz clearly this service is meant for things you need and shouldn't wait 3-5 days for? A single mother of 2 looking after an elderly sick mother. Nothing left in the bank account. I must wait for 3-5 days while my family starves? Thank you Woolies for letting me know that I am no longer the target market! I will stick to Checkers and Pick 'n Pay since they now both have Vitality! I realised today that I am too poor for you, despite my begging for a voucher to make sure my family doesn't starve tonight!!
0 replies
22 months ago
My numbers BLOCKED for own INCOMPETENCE!
Dear MTN, I write this as a disappointed future ex-customer. On 05 February 2024 around 12:48 I called and spoke to your customer service agent in the cancellations department to give notice of switching my two contracts (083 4** **42 and 083 4** **55), that were coming to an end in March, to prepaid. The call took about 6 minutes. Unfortunately, no reference number was given. That should have been the first red flag! But thankfully, you record your calls so you will be able to retrieve it. To my surprise, the usual amount was deducted when it should have just been R959 for the remaining contract (073 2** **76) going forth. I called again on 11 April 2024 at 15:08 to check if the right amount of R959 would be deducted, but to my surprise was told no cancellation had been processed. I was livid, hence the call took a duration of 35 minutes. REF 1-42089464347 I URGENTLY request that you go back to the recording of February (since your answering machines always remind us that all calls are recorded), then to the recording of April in which you can clearly hear my frustration, and fix the billing for me to be able to pay for the correct amount. The R1315 amount due the one month is incorrect and I refuse to pay a cent for your customer service agent's incompetence when they did not action the cancellation in February. I have no problems with uprooting my life to get new prepaid numbers from another provider if you do not fix this. But what I refuse to do is start making payment arrangements based on incorrect figures. You need to follow your own processes and not punish customers for not adhering to your own rules and then get surprised when we block debit orders. We work with budgets and no service provider will throw me and my family into a financial mess by not following their own contract terms. It is also unconstitutional to block my numbers from making or receiving calls while you continue to bill me and expect me to pay for the months I was not able to use your services! Please sort this out, and most importantly unblock services on all the numbers if I am expected to keep paying to see the end of the other remaining contract!! Yours in Disappointment & Anger,
0 replies
35 months ago
Definitely sneaky Sgebengas!!
On 02 April 2023 I wrote a review about my downgrade and how RocketNet continued to charge me a rate I didn't want anymore despite my advance notice that I had given as per their conditions. Well, I thought the issue was resolved as they had issued a credit note. Guess what? The accounting team processed a credit note, only for it to be returned and charged on the June invoice. Again, I will have to pay R1053.50 that is not budgeted for, instead of the R949 that is supposed to be paid going forward. It's very sneaky but quite embarrassing on your part because I work with a very strict budget and cannot afford to go over it even by a cent considering the state of this economy. I have asked for this to be corrected before it deducts from my account responding to their response to my original post, and now it's already deducted. You're the last to deduct out of all my debit orders, so you constantly overdraw my account and create unnecessary bank charges over this sneaky nonsense!! I get you're trying to make money but you were better off refusing my request than to play these games!
53 replies
37 months ago
Why is RocketNet becoming a bully Sgebenga now???
On 28 February 2023 at 15:04 I received an email from RocketNet titled “Openserve Pricing 2023 Increase the Speed” indicating that that their “FNO partner, Openserve, has announced price and service updates to their 2023 network packages.” And that “From 1st April 2023, Openserve will enhance the current packages and launch new product speeds and pricing to replace the existing packages.” I responded to the email on the same day on 01 March 2023 at 12:47 requesting a downgrade form the package that the new introduced packages will land me on, to a lower package that is within my affordability. They responded on 02 March 2023 at 11:35 as follows “May we ask that you please respond to this mail on the 1st of April 2023 so we proceed with the downgrade request?” However, before I could even respond, I was slapped with an invoice for April for the same package I gave a full month’s notice to be downgraded from in an email on 23 March 2023 at 15:22. When I wrote to them requesting a corrected invoice for the package I requested to be downgraded to, I was now told that they didn’t load the new packages yet and that I will have to be downgraded from 01 May 2023, meaning I must now pay the amount I cannot afford despite my notice and request to be downgraded on 01 March 2023, the supposed calendar notice they require. I am beyond livid as I write this because today they deducted the amount I could not afford and didn’t budget for from my bank account. On top of the additional amount I must now pay my bank extra costs for going negative without an overdraft. Creating additional financial problems I don’t need, even when I follows RcketNet’s procedure. PLEASE REVERSE THE AMOUNT AND DEBIT THE CORRECT ONE!!! And send a corrected invoice for April going forward!!!
219 replies
46 months ago
Automatic Dstv Movies Subcription: Watch Out!!
I usually pay R959 monthly since the price increase. To my suprise, come 30 June an amount of R1147.42 was debited from my account. I checked on my self service only to find my Transaction history reflecting that I had a Dstv Movie Bundle Add-On Subscription added to my account without my consent. Not one, but two of those. I am very sure I did not add any service. To prove that, when I went on self-service to try and remove the subscription, it says I'm not subscribed to Dstv Movies. Two amounts of R89.42 and R99 were added for the same service. I assume for both my decoders. They only reversed the R99, and not all of it, just R95.70. At this rate, I'm going to cancel all my subscriptions all together! I hate debit order suprises! We have budgets for a reason!
536 replies
48 months ago
Charged for an upgrade I didn't ask for!!
I booked a small car I can afford via Vitality. If I get to the venue and I am upgraded, why did no one explain that I will be charged differently? I was under the impression that the deposit is the only difference. Firstly, I booked a cheaper car and when I got there it was given to the lady that was helped in front of me despite my booking. If I am given a different car, the assumption is that I am upgraded for free with all the other conditions of my booking remaining. The comparison of my booking with the invoice is daylight robbery and is distasteful at the very least! This was not what I was expecting and definitely not what I budgeted for!!! I didn’t ask for this car, it was just given to me and nothing else was explained. You can’t just upgrade me without explaining anything as if I made my booking without being influenced by my budget! In this economy?????? I sent an email to customer service and I was ignored.
0 replies
64 months ago
Impressive Service!
I applied for fibre with RocketNet on 02 January 2021 which was on the weekend. By the 5th my router was dispatched and a technician sent to install. All deluvered and completed by the 7th. Today is the 11th and I'm fully connected and my fibre works perfectly! Quite impressive service considering the weekends within my dates. I didn't have to run around after them for anything. I'll definitely recommend them to anyone.
56 replies
68 months ago
Don't Even Consider It!
I would not recommend this facility at all to anyone! Especially for teenagers. 1. The staff is negligent If you don't care about your teenagers and their belongings then this is definitely the place to take them! This is no place for health or wellbeing. I'd even argue it's psychological torture. A. Negligent with PATIENTS I do not think they assess the children first before putting them with their roommates. The nursess are rude to the children and somewhat bullies them. They leave the children alone without supervision. They have relationships there instead of being encouraged to focus on themselves and their healing. They are allowed to smoke with their friends without their parents' express consent. Possibility of them being high and engaging in destructive behavior there. This place is the devil's lair. Your child will pick up worse habits than when they arrived. B. Negligent with DEVICES The nurses are reckless with devices when taking them away. They just stash them on top of each other carelessly. My child came back with a slightly cracked phone screen showing that there was pressure on the device. In addition, a laptop with a malfunctioning screen. In fact doesn't switch on at all. 2. The staff lacks integrity We reported the laptop not working as a result of negligence of staff and I was promised that an investigation would be carried out, cameras checked to verify and that a report of the incident would be made. When my child follows up nothing concrete is reported. I was never even called back on the issue after such a promise. On the day my child was discharged I refused to leave until I get a solution to the issue which was long reported. Some Sabelo guy was sent to talk to me and all he did was threaten me with the fact that I signed an indemnity. He really just tried to get rid of me on the day. He claimed that the person who works with the cameras was on leave and that they would call me next week after going through the footage. That was 21 August 2020 and today is 01 September 2020 and I have never received a call from them. Which says a lot about the integrity and level of care in this facility. 3. The food is horrible My child complained a lot about the food. It seems it needs a lot of improvement and variety. 4. Doctors are the only professionals Dr. Motiang, Dr. Roets, and Dr. Kgabo are the real professionals that stood out for me. They show care and sensitivity towards the patients and families. The engagement were nothing outside of respect, support and care. They're really the reason I gave 2 stars. If your situation is not life-threatening, I suggest you consult with them privately outside of the facility. REGRET is my biggest feeling when it comes to this facility. I would choose a different one if given another choice. I don't wish anyone circumstances that would warrant them here, but if you find yourself in that position, don't ever consider this facility for a child.
0 replies
70 months ago
False Advertising...but you can't return the product.
I ordered a denim jacket that was marked as a clearance product that could not be exchanged or refunded. I was okay with that until the item arrived and did not match the pictures of the item that was advertised and displayed on the website that led to my purchase. I wrote to Superbalist regarding this and got an auto response (Ref #16010147) that my query will be responded to within 1 business day. This was on 13 July 2020. Today is the 25th of July 2020 and I am still waiting.
0 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (34.78260869565217%)
1 Star
13 (56.52173913043478%)