Another complaint about disappointing service from Al Capone Menlyn

I am disappointed with the client sercive at Al Capone Menlyn. Since they didn’t have my Camper shoe size when I visited 12 days ago on 16 Nov, they ordered from Palazzo Pitti in Johannesburg who confirmed that they had it. Al Capone Menlyn told me it should be here by Wed 19 Nov. Having heard nothing from them, I contacted tgem a week ago on 20 Nov. They told me it should be here by Monday morning 24 Nov. It is now Thursday 27 Nov, and I have again not heard from them. I followed up now and they told me they did not have my size in the store and was busy with their Black Friday specials. I note that two other clients complained about similar bad experiences at Al Capone Menlyn. I add herr my disappointment in Al Capone Menlyn’s service