Albany infused bread does it again

Opened a loaf of albany bread on the morning of September 01st 2025, the first slice embedded with a semi hard substance that had signs of mold on it.. As a mom of three making lunches weekly and for my husband, this was extremely disgusting and disappointing, I could have fed this to my family which is not fair. As a large company albany does not take this matter seriously, they take forever to respond and the only feedback I got is asking me for my address and where I purchased the bread when I've submitted clear proof this hard like mouldy substance is baked with the bread and embedded in. I've also reported to the department of health and safety and got no response which makes me believe matters like these get swept under a rug or silenced. I do not want a voucher or compensation but I want this specimen tested and I want to know what was in the bread my family's health could have been compromised with? I want answers.