Misleading pictures of Albany Hotel Durban

I had the worst ever experience when booking through Booking.com at Albany Hotel in Durban. According to Booking.Com's website the Hotel looks very nice and also very affordable. Reaching your destination coming from a different province, having to live there for a few days is upsetting, not safe at all especially when traveling with children.

I made a booking on Tuesday Evening and according to them they only took one night's money. We reached the destination just after 11 on Wednesday, 30 March 2022. When we got there seeing the location of the Hotel and also to find out they have no secure parking and that you have to park your car outside in the street was horrible. We went in and told them that we cannot book in there because it is not as described on booking.com, they told us we cannot get a refund. I am disgusted in the service because they know why they say no refund. Every customer that comes there cancels their accommodation because booking.com and the pictures of the Hotel is very misleading. They are refusing to refund my money and we did not even set foot in the hotel except for the reception of the hotel.

DON'T EVER MAKE A BOOKING AT THIS HOTEL!!!! YOU WILL BE SORRY YOU DID BECAUSE EVEN IF IT JUST ONE NIGHT THEY ROB YOU OF YOUR MONEY AND I BELEVE THAT IS HOW THEY SURVIVE BECAUSE I AM SURE ALL THE HOLIDAY BOOKERS CANCEL AS SOON AS THEY ARRIVE THERE......

BOOKING.COM ARE IN THIS WITH THEM BECAUSE THEY OBVIOUSLY GET THEIR SHARE!!

I never had issues with booking.com but there is no contact nr where you can call them on, when you chat to whoever it is never a live chat or they don't even respond.

Contact Us : Albany Hotel 225 Anton Lembede Street Durban, Durban-4001,Kwazulu-Natal,South Africa Email : info@albanyhotel.co.za Phone : 031 3044381 Find Us : Facebook Twitter Google Plus Pintrest

My holiday started of horrible!!!

I demand my money back!!!!!!