CB
Carol B
Active since May 2017
11
Reviews
0
Industries
Reviews
11 reviews5 months ago
Out Bonus complaint
Good afternoon, I hope this is the correct company, but I am writing a review about ABSA Idirect. I have been communicating with them via email since October 10, 2025. It is now December 2, 2025, and I have not yet resolved the matter. I am due for an out-bonus from ABSA Idirect. I sent them an email in October to confirm that everything was in order, and I received a reply in November stating that everything was in order and would be paid out on November 28, 2025. I sent them another email in mid-November to confirm whether I needed to take any action or if it was automatic. They rep**** that it was automatic and that I didn't need to do anything. Then I asked if everything was okay, only to get a reply saying that I am not receiving it this year because I claimed it last year. I rep**** and said this consultant must go back on the conversation where the previous one confirmed the date for the bonus. Another agent rep**** back, ensuring me that it is fine and it will be paid on 28 November 2025, and it takes 24/48 hrs to clear. November 28 was on a Friday, so it obviously won't pay out. Monday, I called them, and I was told they have to follow up with Finance. I called again because I still hadn't received a response; they either kept me waiting or couldn't assist me. I asked for a manager, and now there is no manager to assist me. I am being kept in the dark and cannot resolve my matter. My reference nr is: 61714476 In 25 years of being an ABSA Idirect client, this has been the worst experience I've ever had. No manager even bothered to contact me.
53 replies
7 months ago
I want to thank Khoza Cate for his professionalism and promt assistance yesterday and today
I want to thank Khoza Cate for his professionalism and promt assistance yesterday and today. My matter was resolved
53 replies
9 months ago
Don't want to disclose information
I have a loan with them, and I asked for a layout of how payment is allocated because it is a ****. looks like it is not coming to a point. At once, a consultant called me to explain, and now I asked them to put it in writing because I want to take it further and no response is received from them Worst ever company
56 replies
17 months ago
Horrible exparience with Prime SA
I am not a Prime client and am so glad I am not. I had an accident on 9 October 2024. It was a chain accident, and I was the third car involved; their client, unfortunately, bumped into me, and it was also out of his control. An accident was reported, we got an accident report number, and we all left. I phoned my insurance to notify them of the accident and also informed them that I will not be claiming from my insurance. Still I didn't know what was going to happen until I called the parties involved in the accident to hear what is the next step. I was told by the policyholder that his insurance was waiting for documents from my insurance, and I was still lost, wondering which documents they were waiting for. Again I called my insurance to find out if they were contacted by Prime regarding the accident in which they explained to me the procedure. I still had to register a claim with my insurance to get the no-claim letter, which I did. We are already by the 16th of October. So I call Prime to register a third-party claim. After registering the claim, they send me a claim nr and documents that I need to complete and send back with all the required documents. I completed the documents and sent all the required documents attached on 18 October 2024. On 21 October, they sent me an email to say I must please submit 3 quotes. I sent the three quotes on 4 November 2024. On 6 November I receive an email they cannot open the attachments and I must resend it. At this time, I am out of the country and didn't take my laptop, so I am trying everything to resend all these documents as best I can but with no success. this is after they have all these documents that I sent proper copies via email on 18 October 2024. We are now at 21 November 2024, and they are telling me that they received all my documents on 11 November, and it takes 30 days to finalize the claim. If I don't call them, they don't call me. I sent emails to follow up they respond days after. I never spoke to the claims consultant, he is just to busy to speak to me directly but sends me messages via another consultant to tell me that I will know in 30 days of the outcome. My car will not be fixed in 2024 because 30 days from 11 November is 11 December, and panel beaters are closing on 15 December. This has been the worst experience with an insurance company ever. I spoke to the manager, who also gave me an attitude instead of trying to resolve my claim so that I had time to fix my car. I am sure their client's car is fixed already or is being fixed. I am so glad I am not a client of this insurance, and I will never even consider them. I called yesterday (20 November) and spoke to the manager, and by 21 November, no one phoned me back to give me positive feedback, and then I emailed them only to get another wait for 30 days reply, pathetic!!! I was never contacted by anyone from PrimeSA. If I hadn't called or emailed I still would have been in darkness Good day Kindly note that we are still conducting validations, and quantum assessments. We will revert to you with an outcome as soon as our assessors have concluded their processes, and I have reviewed the claim. Our further report will follow in due course. Kind regards,
224 replies
49 months ago
Misleading pictures of Albany Hotel Durban
I had the worst ever experience when booking through Booking.com at Albany Hotel in Durban. According to Booking.Com's website the Hotel looks very nice and also very affordable. Reaching your destination coming from a different province, having to live there for a few days is upsetting, not safe at all especially when traveling with children. I made a booking on Tuesday Evening and according to them they only took one night's money. We reached the destination just after 11 on Wednesday, 30 March 2022. When we got there seeing the location of the Hotel and also to find out they have no secure parking and that you have to park your car outside in the street was horrible. We went in and told them that we cannot book in there because it is not as described on booking.com, they told us we cannot get a refund. I am disgusted in the service because they know why they say no refund. Every customer that comes there cancels their accommodation because booking.com and the pictures of the Hotel is very misleading. They are refusing to refund my money and we did not even set foot in the hotel except for the reception of the hotel. DON'T EVER MAKE A BOOKING AT THIS HOTEL!!!! YOU WILL BE SORRY YOU DID BECAUSE EVEN IF IT JUST ONE NIGHT THEY ROB YOU OF YOUR MONEY AND I BELEVE THAT IS HOW THEY SURVIVE BECAUSE I AM SURE ALL THE HOLIDAY BOOKERS CANCEL AS SOON AS THEY ARRIVE THERE...... BOOKING.COM ARE IN THIS WITH THEM BECAUSE THEY OBVIOUSLY GET THEIR SHARE!! I never had issues with booking.com but there is no contact nr where you can call them on, when you chat to whoever it is never a live chat or they don't even respond. Contact Us : Albany Hotel 225 Anton Lembede Street Durban, Durban-4001,Kwazulu-Natal,South Africa Email : info@albanyhotel.co.za Phone : 031 3044381 Find Us : Facebook Twitter Google Plus Pintrest My holiday started of horrible!!! I demand my money back!!!!!!
0 replies
56 months ago
Pathetic service from Vodacom
Pathetic customer service from customer care side as well as the legal department. Firstly, having to deal with a phone and voice prompts only is a big frustration. Sometimes it is just better to speak to a person but no, not at Vodacom Long story short, I lost my contract a few years now due to it falling into arrears. I eventually paid up the dept until the other day when I received communication that i owe them an X amount because i applied for credit at the bank and this was a judgment on my name. I started my journey with them on Tuesday last week where i was told that a letter is being prepared for mw and that i will receiit in 48 hrs. My question is, does people not know how to draft a letter anymore r even just attach a letter to an email. Email is the new way of faster communication but believe me. I was told that the letter was emailed to both my email addresses and up until this very moment as i am typing, i have not received one single letter The service is horrible. Going from being the best network in the world to this pathetic service. In fact, there is no more passion for a customer service in this world. It is sad really I really hope tomorrow when i wake up i will have a letter in my inbox Regards Carol
212 replies
80 months ago
Cancellation of my Netflix Account
I want to cancel my Netflix account and get a refund but there is no email address or contact number and when you go on the app to your account page it says sorry you cannot access your account. I WANT TO CANCEL IT IMMEDIATELY!!!!! How will I let them know if there is no email address, in this day and age a big company like this does not have an email address that you can communicate with.....
0 replies
95 months ago
Unreliable courier services, Aramex
I am waiting for my parcel from Durban since it was posted overnight post on Friday and up until today I have not received it. To crown it all, it was received at the Pretoria branch on Tuesday 06:00 and not by me yet. I am right next to their offices in Pretoria. Their online tracking does not work and nobody replied my msg I sent. What an unreliable courier service Tracking nr: dbp ********** 2700
0 replies
108 months ago
Unable to settle a claim
<p>I have now been deling with cellsure for the last month with no success!!!</p> <p> </p> <p>Between vodacom and cellsure they are unable to settle a claim. Sending me to and from but nothing is sorted out. I am now officially battling for a whole month with no success and a result to getting a new job number for the same claim of a month ago! </p> <p> </p> <p>Pathetic!!!!!!</p>
0 replies
108 months ago
Battling to settle a claim
<p>Vodacom Menlyn together with Cellsure is battleing to settle a claim now for a month. Sending me the same communication between vodacom and cellsure, waiting for quotations but nothing gets done. 1 Month and counting without any success!</p> <p> </p> <p>This is pathetic!!!!!!</p>
56 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)