Bad service

I had online a transaction on my account that i did not authorise on the 5th December 2024 ,i called the bank and one of the consultant helped me and said my money will be in the bank within 72 hours , today the 10th December 2024 i called the bank again because the money is not yet into my account , a consultant told me to wait for 30 days to get my money back ,i feel like they are *********** ,how can i get different answers from the people who are working at the same bank .i really need to use that money ,the amount is R373.00 hellopeter please help me get my money back.