AB
Albaraka Bank Limited
Claimed Business
AB
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
50
Recommended: Very Likely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Albaraka Bank Limited
Albaraka Bank Limited has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Albaraka Bank Limited across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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BA
Bibiaysha A
1 reviews | Active since Jan 2020
17 Sept 2025, 09:30
ALBARAKA BANK LTD
Poor service. Whether it's problem with online banking or WhatsApp query. Unreal. Leave messages on phone with no comeback. Ive been patient. Really we also need answers n resolutions.
Helpful (0)
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Bibiaysha A
1 reviews | Active since Jan 2020
17 Sept 2025, 09:30
ALBARAKA BANK LTD
Poor service. Whether it's problem with online banking or WhatsApp query. Unreal. Leave messages on phone with no comeback. Ive been patient. Really we also need answers n resolutions.
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1 reviews | Active since Jan 2020
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Salome L
1 reviews | Active since Jan 2020
10 Dec 2024, 14:28
Bad service
I had online a transaction on my account that i did not authorise on the 5th December 2024 ,i called the bank and one of the consultant helped me and said my money will be in the bank within 72 hours , today the 10th December 2024 i called the bank again because the money is not yet into my account , a consultant told me to wait for 30 days to get my money back ,i feel like they are *********** ,how can i get different answers from the people who are working at the same bank .i really need to use that money ,the amount is R373.00 hellopeter please help me get my money back.
Helpful (0)
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Salome L
1 reviews | Active since Jan 2020
10 Dec 2024, 14:28
Bad service
I had online a transaction on my account that i did not authorise on the 5th December 2024 ,i called the bank and one of the consultant helped me and said my money will be in the bank within 72 hours , today the 10th December 2024 i called the bank again because the money is not yet into my account , a consultant told me to wait for 30 days to get my money back ,i feel like they are *********** ,how can i get different answers from the people who are working at the same bank .i really need to use that money ,the amount is R373.00 hellopeter please help me get my money back.
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Replies (0)MP
Mahomed P
1 reviews | Active since Jan 2020
7 Jul 2023, 13:47
An unexpected but truly awesome experience
When applying for finance it is usually the most loathsome process that requires constant following up the customer. In the case of Al Baraka bank it was not the case. Fadeela handled my request with the professionalism rarely seen these days. Not only did she constantly follow up and check on the status, she provided advice that one would expect from seasoned consultants with many years of experience. She is truly an asset to the organisation and takes the hassle out of applications.
Helpful (0)
|Replies (0)MP
Mahomed P
1 reviews | Active since Jan 2020
7 Jul 2023, 13:47
An unexpected but truly awesome experience
When applying for finance it is usually the most loathsome process that requires constant following up the customer. In the case of Al Baraka bank it was not the case. Fadeela handled my request with the professionalism rarely seen these days. Not only did she constantly follow up and check on the status, she provided advice that one would expect from seasoned consultants with many years of experience. She is truly an asset to the organisation and takes the hassle out of applications.
0
Replies (0)PM
Philisa M
1 reviews | Active since Jan 2020
26 Sept 2022, 09:38
Stupid bank such Hypocrites for an Islamic Bank WOW SO Disappointed with the pathetic their pathetic service!
What pathetic service this bank has and how I deeply regret ever opening an Investment account with them! I have told them that I want to terminate/Cancel the contract I have with them for the 2 of the investment accounts I have with them and they are simply refusing because they claim that I cannot cancel before the maturity date of next year March 2023. Their failing to understand that this is not stated in their clause and that it is my right cancel a contract as per the CPA section 14th so they are in essence breaking the law! For an Islamic bank to force people to stay in a contract even after they have communicated they they want to terminate is wrong and I will do all that is necessary to expose this ridiculous illegal behavior!
Helpful (0)
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Philisa M
1 reviews | Active since Jan 2020
26 Sept 2022, 09:38
Stupid bank such Hypocrites for an Islamic Bank WOW SO Disappointed with the pathetic their pathetic service!
What pathetic service this bank has and how I deeply regret ever opening an Investment account with them! I have told them that I want to terminate/Cancel the contract I have with them for the 2 of the investment accounts I have with them and they are simply refusing because they claim that I cannot cancel before the maturity date of next year March 2023. Their failing to understand that this is not stated in their clause and that it is my right cancel a contract as per the CPA section 14th so they are in essence breaking the law! For an Islamic bank to force people to stay in a contract even after they have communicated they they want to terminate is wrong and I will do all that is necessary to expose this ridiculous illegal behavior!
0
Replies (0)MS
Martin S
1 reviews | Active since Jan 2020
22 Sept 2022, 13:39
Albaraka Bank Limited Lenasia - Worst services
I have a Client that we have done Transportation for during the course of the year. I should have been paid in the beginning of September already but Albaraka Bank Limited cant seem to allocate the Funds that was paid to my Client into his account. Absa released the Money to Al Baraka on 12/09/2022 and Proof of Payments have been provided to Al Baraka, from the 12/09/2022 they have advised that it will take 3 days to reflect in my Clients account. Until the 16/09/2022 the money still not showing, my client went into the bank on Saturday the 17/09/2022 and they have advised again that funds will reflect over the weekend or first thing Monday 19/09/2022 morning. My Client went to the Lenasia branch again, and they advised on Monday that the funds will reflect on Monday Evening. My client still havent received the funds as now they saying that the funds takes another 3 days to reflect, after they confirmed via Phone that it will be in the account on Tuesday morning. Still nothing. I have accounts to pay, interest being charged on outstanding monies, Cashflow of my Business is struggling, and the bank manager just dont worry, after numerous calls to him.
Helpful (0)
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Martin S
1 reviews | Active since Jan 2020
22 Sept 2022, 13:39
Albaraka Bank Limited Lenasia - Worst services
I have a Client that we have done Transportation for during the course of the year. I should have been paid in the beginning of September already but Albaraka Bank Limited cant seem to allocate the Funds that was paid to my Client into his account. Absa released the Money to Al Baraka on 12/09/2022 and Proof of Payments have been provided to Al Baraka, from the 12/09/2022 they have advised that it will take 3 days to reflect in my Clients account. Until the 16/09/2022 the money still not showing, my client went into the bank on Saturday the 17/09/2022 and they have advised again that funds will reflect over the weekend or first thing Monday 19/09/2022 morning. My Client went to the Lenasia branch again, and they advised on Monday that the funds will reflect on Monday Evening. My client still havent received the funds as now they saying that the funds takes another 3 days to reflect, after they confirmed via Phone that it will be in the account on Tuesday morning. Still nothing. I have accounts to pay, interest being charged on outstanding monies, Cashflow of my Business is struggling, and the bank manager just dont worry, after numerous calls to him.
0
Replies (0)