HS
Humairaa S
Active since Dec 2017
6
Reviews
0
Industries
Reviews
6 reviews85 months ago
Happy Client - recovered my excess
1 year and 5 months after my accident and outsurance has recovered my excess! Super happy, thank you so much Joel Ngobeni!
1 reply
88 months ago
Bad service - Menlyn Mall
Staff at menlyn mall need to be trained on customer service. Only two tills were operating even though there was staff everywhere. A staff member with a mobile card machine then came up to the line. I was at the front. She looked past me and asked the people behind me in zulu/sotho if they wanted to pay with a card. I understood her so i said me and followed with them. She turned around and said no i must stand in the line and took them with her. I asked why and she said it was because of my number of items. Another staff member with the same mobile machine then assisted me. I am apalled by this. Clearly my number of items were not the problem, she was. For me, her not speaking english and willing to only serve black people was racist towards me(i am indian). I will not be supporting this store again. If it wasnt for the teller who served me saying sorry i would have taken this up with the manager and left my items. Mr price really needs to train their staff. Also with such a long line and so many staff around , more staff should be trained to handle the tills.
0 replies
89 months ago
Exceptional Service
Amazing stationery website! Affordable prices and has everything you need. I ordered at 6pm and received it the next morning. The best part is they delivered to me for free and i ordered for less than R100. I'm very impressed. I've already placed my second order.
0 replies
91 months ago
Excellent service - Hyundai Boksburg
Excellent service received from Margo at Hyundai Boksburg! She responded to my enquiry regarding the car on the same day i requested it. She sent me all the information relating to the car within 24 hours. Two weeks later I'm now a happy owner of a Hyundai Grand i10! Thank you so much Margo!
0 replies
91 months ago
Terrible service from Santam Car insurance - do not use them.
If i could select a zero rating review i would. Santam car insurance is the worst insurance company i have come across. I received a quote on Wednesday last week, i tried to accept it on Thursday but was unable to get hold of the consultant who quoted me. On Friday i tried them again and they confirmed my car insurance and sent me a confirmation to send to my financing bank at 9:40am. On Saturday i collected my car. As i hadnt received my full policy (except for the confirmation) i requested a full policy on Saturday. On Monday morning they sent me my full policy documentation. On Monday afternoon at 14:45 i was called and told due to my previous claims i had been declined cover and they are "sorry". I was left with an uninsured car. I had disclosed my previous two claims but that didnt matter. As both claims occurred within 3 months of each other they had to deny my insurance. Santam has an 8 working hours policy for their underwriters to decline your insurance from the time of the confirmation. I was told this today after complaining about my situation. They clearly exceeded that policy by over 5 hours. This was unacceptable. I will never recommend them to anyone. Santam's final response is as follows: "I received feedback regarding your complaint and I wanted to profusely apologise for the delay in providing you with the feedback received from our underwriting team within the 8 hour agreed time. I understand that your policy was activated at 09h40 on the morning of the Friday, the 30th of November and feedback was only provided on Monday, the 3rd of December, meaning that the service level agreement was exceeded by roughly 5 hours – this is not the service that we aim to deliver at all. Unfortunately our staff capacity lacked on this day, which didn’t allow us to reach the agreed timeline and for this I am sincerely sorry. This should have in no way impacted your service received which I why I wanted to take the time to formally apologise to you for this. I have seen to it that your policy be cancelled and that the debit expected to run tomorrow be reversed. Confirmation of the cancellation was also sent (please feel free to let me know if this was not received & I will ensure that you do receive it)."
1 reply
91 months ago
Excellent service by Albaraka Bank Laudium Branch
Obtaining car finance with albaraka bank is hassle free. I was really happy with the services provided by the Albaraka Bank Laudium branch in helping me to finance my car. This is my second car finance through them and i'm really happy with the rate i was given and the services provided on both times. Thank you!
0 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)