Slow and confusing service rendered.

Service counter a bit slower than usual.. stand for 20min get to the front and get redirected to other sales counter (Thulani) to stand for another 20min.. get send back to my offices to get invoice and go back to ASAP wait 10min for sales man to return to his post and then asked to follow him and move around to bend department to collect. salesman goes back to offices and disapears .waited again 30min.. went to look for him... found him at his sales counter.. asks what happening.. he explans the order was never bended.. and is been done now. I think I am to used to Jaen Hendry brilliant service as it seems he no longer works at the Alberton Branch... I will miss his super fast service.. that is un matched by any of the current sales persons..