100% Excellent Service satisfaction

Since I was complaining about Alfa Trio (Pty) Ltd service and reported them at the Insurance Company everything have change. The Manager Piet, the Owner Alex and the Engineering foreman Pieter all jump on board to solve the problem. The supplier they received the tailgate from couldn't find an original tailgate and that cause that Alfa Trio couldn't deliver a 100% service. After talking to the Owner Alex and the Manager Piet in person about the poor quality of the tailgate, the owner come up with a solutions to reinforce the tailgate. They open it up and put in a lot of reinforcement steel and welded a very strong plate over it and then in was rubberized. It now even looks much better than the original one that was on the vehicle before the accident. From the Owner Alex, the Manager Piet and the Engineering Manager Pieter, the service is fantastic. To come to a conclusion from my side is that, even thou there was no communication from one person at Alfa Trio that maybe have forgot about the tailgate, and did not communicate with us, their Supplier should also get the blame. As learn from the process, we should have first started by the person in charge or owner when we realize that we were just forgotten about. When we met the Owner in person, he had an immediately solutions and now we are all happy. Today they are aligning the tailgate and are going out of their way to even align the "bak" of the Izuzu that gives a vibrating noise since the accident. They also made corrections to my Kia Rio front bumper that was pulling loose. I can now say if you ever want repairs done on your vehicle Alfa Trio is the correct Panel Beaters to go to, and if you are unsatisfied with anything please go directly to the owner Alex because he is the man that sort things out quickly without hesitation. So from the bad luck, frustration and anger to very, very happy Customers again. Thank you to Alex, Piet and Pieter for your service. From our side we will now promote Alfa Trio again as the place to go.