GN
Grieta N
Active since May 2016
36
Reviews
0
Industries
Reviews
36 reviews5 months ago
Really bad service and no one that gave the correct information. People not talking clearly over the phone
I always pay my Credit card via EFT and more than the amount stating on my banking app. For years I was paying it into the same card number and never had problem. Suddenly on the 23rd of October I received a messages that I'm in arrears with R12*****. So I called the customer care and they told me the last payment they received was on the 4th of September. When I said I did pay on the 30th of September R2200 they said I must go to the bank that I was making the EFT payment from so they can trace it. I said to the woman please just have a look on the card number that I always used to pay my payment. Then she said yes it shows their and they will transfer the amount. Never did Standard Bank gave me any notice that I must not use that card number to make a payment, all of these years since I received my new card in 2022 I had no problem with any instalment I have made, it always showed on my banking app that the monies was received. Then when Standard bank did transfer the money their was a charge of R170 for late payment, that is not acceptable because I did make a payment more that the monies of the instalment due. Then since I called them I still receives SMS messages that I'm in arrears. I have made another payment of R2200 on the 2nd of November bur when I called on the 3rd they guy told me that my account is now over R2700 in arrears. When I ask how they calculate that and that it's not the same amount that shows on my banking app, he told me that on his side it shows that I used my card to buy R4200 from Presidet Hyper and thats why I'm in arrears and it was going backwards and forwards him telling me I'm in arrears and I'm telling him that I'm not and that the R170 late payment fee have to be reversed and my account be corrected. Then he told me I must look on my statement for the minimum payment and that will show that they payment is over R2700. Again I said to him I don't receive any statements from Standard Bank via e-mail since their was ***** on my card and that I'm going on the amount that my banking app said I must pay and I never had a problem why now? Well I just gave up and said to him I will report this on Hellopeter and to Complains and to the Ombusman because it's unfair the way Standard Bank is treating me as a loyal customer. I want Standard Bank to go threw my account and see for them self that I never skipped or not pay my monthly installment as per what they said on my banking app. I also aspect from them to reverse the late payment fees and banking cost accumulate of their wrong doings. As per my banking app I'm not in arrears!!!!!!!!!!!!!!!!!!!!!! I also told the guy it seems like someone is planning to comment ***** on my card because the previous time it was also when I complain about the service that their suddenly was ***** on my Credit Card.
142 replies
6 months ago
100% Excellent Service satisfaction
Since I was complaining about Alfa Trio (Pty) Ltd service and reported them at the Insurance Company everything have change. The Manager Piet, the Owner Alex and the Engineering foreman Pieter all jump on board to solve the problem. The supplier they received the tailgate from couldn't find an original tailgate and that cause that Alfa Trio couldn't deliver a 100% service. After talking to the Owner Alex and the Manager Piet in person about the poor quality of the tailgate, the owner come up with a solutions to reinforce the tailgate. They open it up and put in a lot of reinforcement steel and welded a very strong plate over it and then in was rubberized. It now even looks much better than the original one that was on the vehicle before the accident. From the Owner Alex, the Manager Piet and the Engineering Manager Pieter, the service is fantastic. To come to a conclusion from my side is that, even thou there was no communication from one person at Alfa Trio that maybe have forgot about the tailgate, and did not communicate with us, their Supplier should also get the blame. As learn from the process, we should have first started by the person in charge or owner when we realize that we were just forgotten about. When we met the Owner in person, he had an immediately solutions and now we are all happy. Today they are aligning the tailgate and are going out of their way to even align the "bak" of the Izuzu that gives a vibrating noise since the accident. They also made corrections to my Kia Rio front bumper that was pulling loose. I can now say if you ever want repairs done on your vehicle Alfa Trio is the correct Panel Beaters to go to, and if you are unsatisfied with anything please go directly to the owner Alex because he is the man that sort things out quickly without hesitation. So from the bad luck, frustration and anger to very, very happy Customers again. Thank you to Alex, Piet and Pieter for your service. From our side we will now promote Alfa Trio again as the place to go.
0 replies
7 months ago
Alfa Trio Panel beaters ignore customer complain and don't even deserve one star!!!!
After an accident the Santam Insurance authorized Alfa Trio Panel Beaters to repair out Izuzu Bakkie. Alfa Trio Panel beaters was ask not to use Chines / Pirate parts and they have insured us that they don't use Chinese / Pirate parts. We got the Vehicle back and first thing the bumper was not original to the make of the vehicle so the paid to us the money that they charge the insurance for us to find the correct bumper. After a month or two we had to load stuff on the bakkie and as normal someone will stand on the tailgate and do the loading. Then the tailgate bent in under one persons weight. My husband went to Alfa Trio Panel Beaters and ask them why didn't they put on an original part. They then said they will replace it when the find one, Santam Insurance was notified about the incident and also send a messages to Alfa Trio that they must replace the part. My husband keep on phoning and ask about the tail gate and every time the promise was made that they will find one and replace the poor quality one they put on. The Insurance send out a second messages to Alfa Trio Panel Beaters on 21 October 2022 and my husband also keep on calling to ask when the tail gate will be replaced but up to date they just ignore us. The tailgate that they put on is now in such state that it is difficult to open and close. Alfa Trio Panel Beaters also worked on my Kia Rio and after 6 months I noticed that the front fender that they replaced was making a big gap and when I went to them they said that's not their problem because when I received my car back I signed that I was satisfied with their work, so I just leave it there and still driving that way, but with the Izuzu it's a different story because they was informed about the poor quality tailgate and they said they will replace it and up to now they have just wipe it underneath the carpet and we cant do anything about it. It's really terrible to get this kind of service after we have support them for many years to do repairs on our private and company vehicles. We will spread the word and will also report the matter again to the Insurance with photos of the tailgate. The old tailgate was on for almost 20 years with no problem at all.
0 replies
9 months ago
Clientele mislead people with their so called free loyalty R100 voucher every month
On Friday 18th of July I was at River Square in Three Rivers when I was stopped by a Black Male and directly he started to say I must download a app to get free R100 loyalty points for free every month. I said to him I don't know how and what I must download, so he took my phone and download the app and he was typing my details on a tablet. He was telling me that to qualify he must have my id number so I gave it to him because as a SASSA grant person who will say no to receive a R100 free per month. My bank card was in my cellphones pocket and he took it out and said he also have to insert my banking account details when I said to him you take all my details are you sure I will get R100 a month for free, and I doesn't feel comfortable at all. He confirmed that it's all legit. When I arrived home I directly went to the app that he downloaded and was shocked when I saw that I it's some kind of policy that will start to deduct R160 per month from the 1st of August 2025. I tried each and every number that I could found on Internet search and even rep**** to sms/whatsapp messages to cancel this so called policy immediately. Even on the web pages that I went on you could complete a form and asked them to call you back, up to now no one called and no one reply on the messages. Clientele is hiring people that mislead people in believing that they will get R100 each month. I reject any debit order that might be deducted from my SASSA grant bank account. Should Clientele deduct any monies I will see it as ***** and will open a case of ***** because I have all the proof that I did asked them to stop any so called policy.
106 replies
17 months ago
Urban Eatery the worst restaurant ever
The 25th of November was my 60th birthday. I asked my husband to go to Urban Eatery, but oh, what a disaster!!!!! Upon arrival, we were waiting at the door, and one of the waiters came and asked us if we wanted a table. We said yes, please, non-smoker area and near an air conditioner. We went and sat down, and then she put a piece of A3 paper in front of us, dirty and torn. We asked if they didn't have proper menus. 3 waiters running around and then 1 brings another piece of paper. My husband asked for a bottle of wine Merlot and they said they did not have one, then he asked for a bottle of Pinotage and the same answer. He asked what else on the menu they didn't have and then someone else came with another wine and asked if we would try it, my husband said no we expected what we asked for that was on the menu, not their suggestion. Then my husband asked them if they didn't have the wine that was on the menu and what food on the menu they didn't have and the waiter said a few things but I didn't even listen because I was so disappointed. Then my husband said to the waiter, thanks but no thanks we will go to another restaurant. So we stood up and left. This is an absolutely ridiculous restaurant, I think that could really classify as a backyard shack with no proper Management in place that can make sure of proper menus and that everything on the menu is in stock. This was a very bad experience and I would not recommend this restaurant to anybody. Rather go to Rio Sol next door where you get excellent service, food and the wine you want on the menu and the prices are also better than the Urban Eatery's.
0 replies
25 months ago
Santam not my Credit provider but Insurer
End of January 2024 there was a problem with my husbands bank account and our debit orders didn't went threw. On the 2nd of February we called Santam and ask them to please give us the banking details so we can pay the premium directly, but the consultant said we can't do it that way and that we must keep the money because they Santam will deduct double payment end of February. My husband specifically ask them what about if their is a problem and we have a claim and he was inform that Santam will still process any claim. My husband asked the consultant at Santam if it will affect my credit rating and he was told NO. We even called our broker and ask her if she have the banking details so we can pay the insurance premium. There was a lot off calls between my husband and Santam to get details to pay the premium because we don't want to skip any payment to our Creditors, but everybody just said no problem they will deduct double end of February. I RECEIVED MY CREDIT SCORE RATTING THAT WENT DOWN FROM 700 TO 680 BECAUSE OF A ARREARS PAYMENT OF SANTAM. What kind of Insurance is Santam to penalize a Insured person that wanted to pay the premium and Santam declined the payment by not giving the banking details so the premium could be paid. I'm very proud of my credit rating and Santam just ness it up!!! SANTAM is not my credit provider, the last time I look to my documents Santam is my Insurer!!! I want Santam to clear my record at ITC / Clear Score credit record departments. I'm not in arrears and did not skip a payment, I wanted to pay but Santam did not want to accept my payment via self payment and not debit order in the beginning of February. So if I had a life Insurance at Santam and a problem arise at my bank and the debit order did not went of my bank account, Santam will put it on ITC as arrears. Santam this is ridiculous!!
159 replies
25 months ago
Standard Bank customer if you want change pay R415 to get change for R1700 and R175 to get small change for R10
I'm a customer of Standard Bank for longer than 30 years. Every month for the past 5 years I will go to Standard bank Three Rivers Vereeniging to get R2000 change, this is for my Domestic worker and Gardener wages and they asked to be paid in smaller notes. This morning I went to Standard Bank Three Rivers, the Teller was busy helping a customer with foreign exchange, the next moment one of the staff members (Monica) interrupt the Teller to ask questions about bank business and a zero that must be in front/ back of an amount and that the Teller must "google" it. Very rude of a bank staff member to interrupt a Teller that's busy with a customer. When this Monica turned back she saw the money in my hand and ask me if I'm their for change and I said yes, then she said I will be help in a few seconds. Well there was only 1 teller and I waited for almost 20 minutes, no big deal right. When it was my turn and I ask the teller for change she ask if I'm a account holder, I took out my bank card and show it to her. Then she said that if I want change for R1700 the cost on it will be R415 that I must pay xtra. I couldn't believe my ears and said to her it can't be, she must be joking. She said yes that's the charges that I must pay if I want change from the bank, so I ask my money back. I ask her if she could give me small change for R10 so I can pay a car guard. She said that will cost me R175!!!! What a shock!!! I went to the managers office and said to her this is unacceptable a pathetic that customer been charges to get change. No where in the bank is a notice of it, I did not receive any communication of such fees and the reception at the door that took everybody's name and cell number didn't mention it either!! The Manager took me to the Monica woman that was sitting at a desk and yes I was upset but she was not friendly at all. The manager told her that I'm not happy and she said that's how it work , you have to pay when you want change, we only give change to business owners free of charges and this charges was implemented a long time ago. So I said to her well not that I know of because I was in the bank end of Feb and I got change with out charges. With a very rude attitude she said to me, that this will be the last time that they will help me and she walk to the teller with me following her. She said to the teller: "This is the last time you will help her with change, never again" Really how much service fee, interest and bank charges did Standard Bank take from me over the years and now they will not even give me change on money that I with draw from their ATM. Well if Standard Bank doesn't want to help people with change put up signs at the door and tellers of what the charges will be on any amount that you want change for. If Standard Bank doesn't want to have customers inside the bank, make the ATM's that you can get the required change that you need. This is ridiculous that me as a customer of Standard Bank for over 30 years can't get a service that I'm in need of in the Bank. .
112 replies
26 months ago
Standard Bank again and again charging money after account been paid in full.
Again and again Standard bank take xstra money after paying all outstanding monies on credit card. My statement on 22/02/2024 showed an amount of just under R40 222.00 outstanding on my account, because I wanted to use my credit card again for a purchase I decided to pay the outstanding amount and then it will be clear for my next purchase that I want to do on the 3rd of March. When I locked into my banking app today I saw with a shock that they have put budget charges of R5.79, R11,28 and R9.79 on then cash finance charges of R71.02, card fee R23.00 and service fee of R40.00. I had the same problem previously and it took a long time for Standard bank to correct it and then suddenly their was fraught on my card and for months and months I couldn't use my credit card. I really hope that Standard Bank will correct my account and that I will be able to use it again. I ASK THEY SOME QUESTION AS PREVIOUSLY, WHY DO THEY PUT CHARGES ON A ACCOUNT THAT IS PAID IN FULL?????????????????? THE PREVIOUS TIME THEY ACKNOWLEDGE THEIR FAULT BUT NOW THEY REPEAT IT AGAIN!!!!!!!!! I'm a loyal customer for years and years and you treat me bad by taking money from me that I don's owe!!!!
112 replies
26 months ago
FNB *****ing from their loyal customers - UNACEPTABLE!!!!!!
After paying up my personal loan in the amount of R55669.00 on 22 February 2024, I was shock and disgusted to see that FNB put charges on the account of R2517.37 on 29/02/2024. Service fee of R69.00, CPP prem R359.06 and Interest of R830.47. How the hell can they do that, I paid up my outstanding amount as on my statement and now this. This is *****ing and *******ion. After paying each and every month and all the interest they already received, the steel from me. This is not acceptable!!!! Why do FNB ***** from his customers. I will take this to the ombudsman if FNB don't correct their records and clear this loan account to 0 and pay back the debit order money they deducted of R 1258.84. On my banking app after I paid the outstanding amount of R55669.00 it showed a 0 balance but still FNB put the debit order threw and all the other charges but the loan account balance on cell app stay at 0 till I locked in to the statement and saw the hidden amounts!!!!!!!!!!!!!!!!!!!
112 replies
29 months ago
Makro useless with follow ups and repairs
On the 3rd of November 2023 we took our Candy 8kg tumble dryer to Makro because it stopped working. Arriving there. we was told that we can take it home again because a technician will come out to our house for the repair. We just received a sms saying "Makro has logged the service call on our behalf with Vendor/Repair agent" Well it's 2 weeks later and no Vendor/repair agent in sight or even a call to say when they will attend to do the repair. I'm really not happy at all with this service and Makro must really follow up with things like this. So now I wonder on what day of what month or year is Makro going to follow up with this if ever.
73 replies
Review Distribution
5 Star
2 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (19.444444444444443%)
1 Star
27 (75%)