a lot of confusion with Iwyze's pathetic service

I wrote a review on them a week ago about my car. This is the worst service I have ever had. The assessor Paul Szemerei never came out to look at the car. All was done with photos that I had to send on whatsapp. How ridiculous is that? You can't make an informed decision on photos. I am not an assessor so I don't even know if I missed something when I took the photos. You can't ask the client to step in as an assessor. I had to deal with a Pumhla Ndlovu only on email. First they say Park panel beaters is not list on their accredited list. So my car has to go to Auto Magic Holdings in Vereeniging. They don't have a truck to come and load my car. Another 2 days goes pass. Finally a truck came to collect it. Then someone with the name Keith called from another company Alfa Trio Panel Beaters. The quote doesn't state that they are fixing the car it is Auto Magic, but they are not Volkswagen approved. Are we running a circus here? The quote also doesn't state that they going to spray-paint the parts which is damaged when they broke the door lock. How sure will I be that I even get Volkswagen parts now I spoke to Hansie at Alfa trio and he forwarded the quote that was supp**** by Iwyze, but the quote is from Auto magic and not Alfa trio