RJ
Reta J
Active since Jun 2020
25
Reviews
0
Industries
Reviews
25 reviews34 months ago
Poor customer service
Surely these peoe are not focused on customer service. My application was approved and then the minute I wanted to arrange to move then the apartment was under maintenance. The estate agent sent me video of what needed to be done, but can't tell me when it will be finished. No one at the office gets back to me if I leave message after message. I have whatsapp Sheree, I have sent Carol emails, just no reply at all. Now I am reading these reviews and wonder why is these people like that, surely our renting lays their salaries.
0 replies
36 months ago
Customer service
I needed not your everyday request assistance from the manager, instead the assistant manager of the shop was just too quick to turn me away and say sorry I can't help you. I tried to explain what I was looking for and in a time frame, but she already made her mind up of it is too much work to do it. It shows that people don't walk the extra mile in customer service anymore or maybe it was because I was white I don't know. When these things happens we do tend to think that is the reason.
0 replies
36 months ago
a lot of confusion with Iwyze's pathetic service
I wrote a review on them a week ago about my car. This is the worst service I have ever had. The assessor Paul Szemerei never came out to look at the car. All was done with photos that I had to send on whatsapp. How ridiculous is that? You can't make an informed decision on photos. I am not an assessor so I don't even know if I missed something when I took the photos. You can't ask the client to step in as an assessor. I had to deal with a Pumhla Ndlovu only on email. First they say Park panel beaters is not list on their accredited list. So my car has to go to Auto Magic Holdings in Vereeniging. They don't have a truck to come and load my car. Another 2 days goes pass. Finally a truck came to collect it. Then someone with the name Keith called from another company Alfa Trio Panel Beaters. The quote doesn't state that they are fixing the car it is Auto Magic, but they are not Volkswagen approved. Are we running a circus here? The quote also doesn't state that they going to spray-paint the parts which is damaged when they broke the door lock. How sure will I be that I even get Volkswagen parts now I spoke to Hansie at Alfa trio and he forwarded the quote that was supp**** by Iwyze, but the quote is from Auto magic and not Alfa trio
0 replies
36 months ago
Pathetic service
amcare@automagic.co.za I wrote a review on them a week ago about my car. This is the worst service I have ever had. The assessor Paul Szemerei never came out to look at the car. All was done with photos that I had to send on whatsapp. How ridiculous is that? You can't make an informed decision on photos. I am not an assessor so I don't even know if I missed something when I took the photos. You can't ask the client to step in as an assessor. I had to deal with a Pumhla Ndlovu only on email. First they say Park panel beaters is not list on their accredited list. So my car has to go to Auto Magic Holdings in Vereeniging. They don't have a truck to come and load my car. Another 2 days goes pass. Finally a truck came to collect it. Then someone with the name Keith called from another company Alfa Trio Panel Beaters. The quote doesn't state that they are fixing the car it is Auto Magic, but they are not Volkswagen approved. Are we running a circus here? The quote also doesn't state that they going to spray-paint the parts which is damaged when they broke the door lock. How sure will I be that I even get Volkswagen parts now
53 replies
36 months ago
Pathetic service
I wrote a review on them a week ago about my car. This is the worst service I have ever had. The assessor Paul Szemerei never came out to look at the car. All was done with photos that I had to send on whatsapp. How ridiculous is that? You can't make an informed decision on photos. I am not an assessor so I don't even know if I missed something when I took the photos. You can't ask the client to step in as an assessor. I had to deal with a Pumhla Ndlovu only on email. First they say Park panel beaters is not list on their accredited list. So my car has to go to Auto Magic Holdings in Vereeniging. They don't have a truck to come and load my car. Another 2 days goes pass. Finally a truck came to collect it. Then someone with the name Keith called from another company Alfa Trio Panel Beaters. The quote doesn't state that they are fixing the car it is Auto Magic, but they are not Volkswagen approved. Are we running a circus here? The quote also doesn't state that they going to spray-paint the parts which is damaged when they broke the door lock. How sure will I be that I even get Volkswagen parts now
53 replies
37 months ago
Extreme bad service
Teo weeks ago they broke into my car and try to ***** it. They broke the whole ignition out etc. I phone Iwyze and they approved it a week ago, but still hasn't arrange that the car has Bern fetched. They also claim that Park panelbeaters is not a listed accredited company with them according to Phumla Ndlovu. Now the quote is from Magic Auto in Vereeniging and the car is been standing here at my place for 2 weeks now. I will definitely never recommend Iwyze to anyone
0 replies
39 months ago
No response no delivery
Ordered a cambridge book for my son. Still nothing received.
0 replies
45 months ago
Vouchers can't be exchanged for cash
Second problem with Mr Price home. After the issue about the refunds, now my mom received vouchers which we struggle to exchange in cash. She paid cash for the sofas and then they refunded her in vouchers. We paid the new order with the voucher but there is left, because the new sofas is cheaper. Now we struggle to exchange it for cash. Susara was the only one that tried to help at first, but then it all when dead when you have to deal with head office
134 replies
46 months ago
Not the full amount been refunded
Too cut a long story short. It happened that Mr Price home had to refund my mom for the sofa she bought wrong. City logistics which is the delivery company didn't charge Mr price home for the delivery they never delivered, but yet Mr Price home doesn't refunded my mom the R450. I spoke to Marcus at City logistics and according to him Mr price home should've refunded me the full amount so that we can order the new sofas and they will deliver. Old order nu #202720075573 Voucher nu for refund 035613080 Reference Number: 4887461
268 replies
48 months ago
Dikhololo: indications on website not clear at all
I don't find this query closed yet, because I am not satisfied with your excuses. As I said the bedrooms upstairs wasn't 2 bedrooms. You have to walk through one room to go downstairs, so no privacy ,also the bathrooms are both downstairs. Only one with a shower, therefore 6 people must share one shower which is kind of rediculous. People sleeping upstairs must come dow in the night to use a toilet. On your website it doesn't indicate that both bathrooms is downstairs. There is no pictures of the bedrooms upstairs so you can get a clear indication of it is actually one bedroom with no privacy. The stairs are very steep so we had to move the beds downstairs for my elderly parents which was not ideal.! You also don't indicate that it is a bad dirt road to Dikhololo.
536 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (4%)
3 Star
2 (8%)
2 Star
7 (28%)
1 Star
15 (60%)