Alibaba **** People

We purchased a cellphone on Alibaba. The seller sent us a video showing how the phone works but they do not open any app or shows much more than the front screen. When we received the phone it did not want to allow me to set up the phone with my email account so the phone can not run any apps. When you go into the Settings it shows **** information. None of the specs are what was advertised and the phone does not even switch on anymore.

We have been disputing the refund for weeks on end and every time Alibaba closes the case and says they seller sent a video. We uploaded a video and photos as our proof that the phone is **** and now the phone wont turn on so we can do nothing more. I have communicated with the support team almost every day, begging that they must look at our evidence but nothing was done to assist us.