A
Alibaba.com
Unclaimed Business
A
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Alibaba.com
Alibaba.com has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Alibaba.com across 60 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVL
Vanessa L
1 reviews | Active since Jan 2020
9 Feb 2026, 12:13
*****/Money ****** happening on Alibaba
Pathetic responses from Alibaba after money has been ******!!! Complaints get canceled but nothing has been done. The person involved in *****ing my money even contacted me personally to cancel the complaint, but I refused. My second complaint got cancelled with evidence of *****sters contacting me personally, nothing has been done. How can Alibaba stil operate with so called businesses on their site that is *****ing from their customers.
Helpful (0)
|Replies (0)VL
Vanessa L
1 reviews | Active since Jan 2020
9 Feb 2026, 12:13
*****/Money ****** happening on Alibaba
Pathetic responses from Alibaba after money has been ******!!! Complaints get canceled but nothing has been done. The person involved in *****ing my money even contacted me personally to cancel the complaint, but I refused. My second complaint got cancelled with evidence of *****sters contacting me personally, nothing has been done. How can Alibaba stil operate with so called businesses on their site that is *****ing from their customers.
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Replies (0)sM
sandiso M
1 reviews | Active since Jan 2020
15 Jan 2026, 10:37
Alibaba is a ****e
I have brought a drone with Alibaba.com last year December 12 but till today I haven't received it. Ive been following up with them but I've been getting empty promises from them. Now they have gone silent and not responding to my texts. Alibaba is a ****!!!!!
Helpful (0)
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sandiso M
1 reviews | Active since Jan 2020
15 Jan 2026, 10:37
Alibaba is a ****e
I have brought a drone with Alibaba.com last year December 12 but till today I haven't received it. Ive been following up with them but I've been getting empty promises from them. Now they have gone silent and not responding to my texts. Alibaba is a ****!!!!!
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Replies (0)JR
Johanna R
1 reviews | Active since Jan 2020
12 Nov 2025, 11:31
Poor customer service delivery
They don't even deserve that star because the support team doesn't do their job, they no nothing about customer service and they don't care about our matters as long as they are getting paid
Helpful (0)
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Mario D
1 reviews | Active since Jan 2020
28 Oct 2025, 06:30
Stay Away from Alibaba
When placing an order on Alibaba, the platform pushes you aggressively to purchase “Trade Assurance” as if it guarantees your money and shipment. Don’t be fooled! After 100 days, my order has still not arrived, and Alibaba refuses to refund the payment — despite all the so-called buyer protection. They keep making excuses and shifting responsibility to the supplier. The so-called “insurance” is meaningless. Conclusion: Avoid Alibaba at all costs. Their buyer protection is a marketing trick — not a guarantee.
Helpful (0)
|Replies (0)MD
Mario D
1 reviews | Active since Jan 2020
28 Oct 2025, 06:30
Stay Away from Alibaba
When placing an order on Alibaba, the platform pushes you aggressively to purchase “Trade Assurance” as if it guarantees your money and shipment. Don’t be fooled! After 100 days, my order has still not arrived, and Alibaba refuses to refund the payment — despite all the so-called buyer protection. They keep making excuses and shifting responsibility to the supplier. The so-called “insurance” is meaningless. Conclusion: Avoid Alibaba at all costs. Their buyer protection is a marketing trick — not a guarantee.
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LUCAS M
1 reviews | Active since Jan 2020
30 Jul 2025, 12:29
Disorganized business
They expose customers to ****mers by posting items for sale that are not verified thus advertisers claim to deliver speedily and demand payment be made to ***** bank accounts. One has to be very careful when buying on their app. If it says chat now or send enquiry don't even bother because your money may go one way
Helpful (0)
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LUCAS M
1 reviews | Active since Jan 2020
30 Jul 2025, 12:29
Disorganized business
They expose customers to ****mers by posting items for sale that are not verified thus advertisers claim to deliver speedily and demand payment be made to ***** bank accounts. One has to be very careful when buying on their app. If it says chat now or send enquiry don't even bother because your money may go one way
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Replies (0)JP
Ju-Mari Pretorius
1 reviews | Active since Jan 2020
21 Jun 2025, 06:50
*****ulent site
This website is a ****. Do not order from here. Stay safe and keep to shein and Temu. There is also no such thing as a refund. No customer services. Excuses the whole time and the stores that items were bought from doesn’t exist anymore and you can't contact them. Just a *****ulent site.
Helpful (0)
|Replies (0)JP
Ju-Mari Pretorius
1 reviews | Active since Jan 2020
21 Jun 2025, 06:50
*****ulent site
This website is a ****. Do not order from here. Stay safe and keep to shein and Temu. There is also no such thing as a refund. No customer services. Excuses the whole time and the stores that items were bought from doesn’t exist anymore and you can't contact them. Just a *****ulent site.
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Replies (0)GH
Gwyneth H
1 reviews | Active since Jan 2020
25 Apr 2025, 11:19
Alibaba **** People
We purchased a cellphone on Alibaba. The seller sent us a video showing how the phone works but they do not open any app or shows much more than the front screen. When we received the phone it did not want to allow me to set up the phone with my email account so the phone can not run any apps. When you go into the Settings it shows **** information. None of the specs are what was advertised and the phone does not even switch on anymore. We have been disputing the refund for weeks on end and every time Alibaba closes the case and says they seller sent a video. We uploaded a video and photos as our proof that the phone is **** and now the phone wont turn on so we can do nothing more. I have communicated with the support team almost every day, begging that they must look at our evidence but nothing was done to assist us.
Helpful (0)
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Gwyneth H
1 reviews | Active since Jan 2020
25 Apr 2025, 11:19
Alibaba **** People
We purchased a cellphone on Alibaba. The seller sent us a video showing how the phone works but they do not open any app or shows much more than the front screen. When we received the phone it did not want to allow me to set up the phone with my email account so the phone can not run any apps. When you go into the Settings it shows **** information. None of the specs are what was advertised and the phone does not even switch on anymore. We have been disputing the refund for weeks on end and every time Alibaba closes the case and says they seller sent a video. We uploaded a video and photos as our proof that the phone is **** and now the phone wont turn on so we can do nothing more. I have communicated with the support team almost every day, begging that they must look at our evidence but nothing was done to assist us.
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