Unhappy customer

From a loyal paying customer's point of view, For the past 10 years I have been with all about brokers and to see a company handle the situation that I'm currently in is pathetic. My vehicle was ****** in February 2024 and due to lack of communication from my beloved insurance brokers the claim was denied. I received no communication to install two different tracker units in my vehicle and therefor my claim was denied. Nowhere in my policy is stated that a tracker or trackers must be installed for my policy to be valid. If you are currently insured by all about brokers, please double check your policy to ensure you don't end up in the same situation as I currently find myself in.