THE WORST MOVE I HAVE EVER HAD

I relocated from Mpumalanga to the Western Cape at the end of October, and got several quotes to my email address. The owner of All Furniture Removals, Robin McGregor, actually phoned me to find out if I had received his quote. None of the others did, so I thought this was a good company to go with. As it turns out it was the worst decision I could have made. I organised for my move to be on the 27th October 2017 and for delivery at the new house for 30th October 2017. Due to my son flying up, and driving down with me I requested that the delivery date be changed to the 28th October 2017 and was told that it was fine. I was informed that the crew he sent me had worked for him for 12 years, so I thought they were experienced packers. They duly arrived and loaded the truck and left. We left a couple of hours later and arrived late Saturday morning. We then waited for the truck to arrive, which it did eventually. Then the nightmare began. My brand new fridge had a 6 inch wide scratch running from almost the top of the side to the bottom. The washing machine, also brand new, had a chip on one side and a scratch on the other. The bedroom suite had numerous scratches on every piece, plus a huge piece of wood gouged out of the bottom board. There was not a piece of furniture that wasn't damaged in one way or another. They had blankets on board but hadn't used them. To say I was fuming is putting it mildly, and I phoned the owner who couldn't have cared less. They hadn't padlocked the truck either. I also had arranged with him to pick up some stuff from my sister in Port Elizabeth to bring across for me, and after this I cancelled. I was then informed that because I altered the date of delivery I now had to pay him an extra R2300.00, even though the quote states "Date of move - anytime from 15/10/2017 to 30/10/17". The money I paid him to bring my things from PE was R2500.00 which was never refunded. I can honestly say that in my entire life, and of all the moves I have done, including relocating from England, this was by far the worst move ever, and I will never use him again or refer him to anyone.