RETURNS NIGHTMARE AT ALL MERC SPARES PRETORIA

Normally I got good service from AMS at decent prices. However I was sent a faulty Shut-off valve for my Merc ML320 CDI. AMS's parts attendant claims that the electronic part could not be checked outside of the car. However there is a manual component which could be checked manually and the electronic component can actually be checked using a Launch electronic diagnostic tool outside of a vehicle. As I have ordered quite a lot of spares at once and the repairs to the vehicle took some time to do as well as space limitations at the garage. They could not help me before the 7 day exchange period lapsed and before the garage could open the spares package to check the contents. Given the fact that the part is faulty (stuck mechanically) as well as having a crack in the housing I think it is not unfair for me to claim the cost back from AMS. The parts (Weighing 37Kg) were delivered straight to the garage and because I paid for the spares the garage did not keep the Invoice or handed it to me. Unfortunately AMS sticks to their conditions of 7 days and original invoice to be accommodated with returns. May I point out that if the part was checked before dispatch it would not have been invoiced in the first place.

Almost R3500 has now been lost by a once loyal customer.