All round bad

I went with these guys cos they were one of the few who responded to my emails. Regretted every moment. They sold me tin plate palisades for a security application (did not explain it would be 1mm thick) At least they agreed to replace with stronger materials but then got the quantities wrong. Took almost 3 months to get to this point. They are very slow responding, blame delays on everyone else from broken delivery bakkie to galvaniser procedure. Promises to send quote by end of the week and I get it 3 weeks later after constantly chasing. now battling to get any response