The worse customer service i have ever received!

I received a quote on the 30th of june 2015 from a woman named Lorraine who represented the above mentioned company for 20 meters of palisade fencing with a pedestrian gate 2 be supplied and fitted. After paying the required 50% deposit which i done that very day, i was informed that my fence would be installed after 2 weeks. 6 weeks on and im still waiting. I no longer wish to do business with this company and have requested a refund.