Allan Gray *******ly Blocking Access to My Funds

I am lodging a serious complaint against Allan Gray for what I believe is an unfair, misleading, and potentially ******** restriction placed on my endowment investment.

I invested in an Allan Gray endowment in 2021. I made ONE withdrawal in 2022. Based on all information and documentation available to me, the restriction period was due to end in February 2026. I have planned my finances accordingly based on this timeline.

I have now been shocked to learn that Allan Gray has unilaterally extended my restriction period until September 2030, claiming that I breached a so-called “120% rule”. This is completely unacceptable for several reasons:

• At NO stage did Allan Gray warn, notify, or alert me that I was approaching this alleged 120% threshold. • At NO stage did Allan Gray clearly disclose that breaching this rule would result in a completely NEW five-year restriction period. • Their Terms and Conditions do NOT clearly explain how this new restriction term is app**** or what rules govern withdrawals during this new period. • Allan Gray is now refusing to allow ANY withdrawals whatsoever during this newly imposed restriction period.

This behaviour is extremely concerning and appears to be designed to trap investors into extended lock-in periods without clear disclosure. It is unreasonable and unfair for a financial institution to impose a further five-year restriction without proper warning, transparency, or explicit contractual clarity.

Consumers have a right to clear, upfront disclosure of any material terms that affect access to their own money. Allan Gray’s failure to notify me when approaching this threshold denied me the opportunity to make informed financial decisions.

Effectively, Allan Gray has moved the goalposts after I already entered into the investment agreement and planned my finances around the original maturity timeline.

I find it unacceptable that:

I am being punished for breaching a rule that was never clearly explained or communicated.

Allan Gray failed in its duty to proactively inform me of a major financial consequence.

I am now being forced to wait an additional four years beyond the original term to access my funds.

This raises serious concerns about transparency, fairness, and consumer protection.

I formally request that Allan Gray:

Provide documented proof where the 120% rule and the consequences of breaching it are clearly and explicitly explained in their Terms and Conditions.

Explain why no warning or threshold notification system exists for investors.

Reconsider their decision and provide fair access to my investment funds.

If this matter is not resolved urgently, I will escalate the matter to the relevant regulatory and consumer protection authorities.