SM
shocky M
Active since Mar 2013
33
Reviews
0
Industries
Reviews
33 reviews2 months ago
Failure to update credit records
I am raising this matter of extreme urgency and frustration. I have fully settled all my arrears with FNB, yet my credit record has not been updated to reflect this. Despite making multiple calls to your customer service department, I have been met with zero assistance. No one seems able to provide a timeline or confirmation that the paid-up arrears notification has been sent to the relevant credit bureaus (TransUnion, Experian, etc.). I am currently in the final stages of a job recruitment process. My potential employer is conducting a background credit check, and the outdated information currently on my profile is jeopardizing my employment offer. Your administrative negligence is directly threatening my professional future and financial stability. I demand immediate update of my status to the credit bureaus. I have done my part by settling my obligations. I expect FNB to fulfill its legal obligation under the National Credit Act to report accurate information.
56 replies
2 months ago
Allan Gray *******ly Blocking Access to My Funds
I am lodging a serious complaint against Allan Gray for what I believe is an unfair, misleading, and potentially ******** restriction placed on my endowment investment. I invested in an Allan Gray endowment in 2021. I made ONE withdrawal in 2022. Based on all information and documentation available to me, the restriction period was due to end in February 2026. I have planned my finances accordingly based on this timeline. I have now been shocked to learn that Allan Gray has unilaterally extended my restriction period until September 2030, claiming that I breached a so-called “120% rule”. This is completely unacceptable for several reasons: • At NO stage did Allan Gray warn, notify, or alert me that I was approaching this alleged 120% threshold. • At NO stage did Allan Gray clearly disclose that breaching this rule would result in a completely NEW five-year restriction period. • Their Terms and Conditions do NOT clearly explain how this new restriction term is app**** or what rules govern withdrawals during this new period. • Allan Gray is now refusing to allow ANY withdrawals whatsoever during this newly imposed restriction period. This behaviour is extremely concerning and appears to be designed to trap investors into extended lock-in periods without clear disclosure. It is unreasonable and unfair for a financial institution to impose a further five-year restriction without proper warning, transparency, or explicit contractual clarity. Consumers have a right to clear, upfront disclosure of any material terms that affect access to their own money. Allan Gray’s failure to notify me when approaching this threshold denied me the opportunity to make informed financial decisions. Effectively, Allan Gray has moved the goalposts after I already entered into the investment agreement and planned my finances around the original maturity timeline. I find it unacceptable that: I am being punished for breaching a rule that was never clearly explained or communicated. Allan Gray failed in its duty to proactively inform me of a major financial consequence. I am now being forced to wait an additional four years beyond the original term to access my funds. This raises serious concerns about transparency, fairness, and consumer protection. I formally request that Allan Gray: Provide documented proof where the 120% rule and the consequences of breaching it are clearly and explicitly explained in their Terms and Conditions. Explain why no warning or threshold notification system exists for investors. Reconsider their decision and provide fair access to my investment funds. If this matter is not resolved urgently, I will escalate the matter to the relevant regulatory and consumer protection authorities.
112 replies
6 months ago
****ming *******
****mer these ones, very quick to take money but never deliver on our your nor respond to emails and phone calls. Whatapp number does not even function. STAY AWAY FROM THIS ****MERS
0 replies
11 months ago
Pathetic service of cell c
If only I could rate 0 stars. The service I received from them is extremely poor and very frustrating. I ordered a contract phone on the 10th of May, my paper work was finalised on the 19th of May. On the 20th of May I got confirmation that courier it will be delivering however the address they had was an old address I used 8 years ago. Tried to call to update this but no one assisted till today the courier still has the incorrect address and refuse to change it without Cell C’s go ahead. Cell C agents are useless I have been calling to fix this but nothing, now they can’t even assist with cancelling this order since delivery is not possible
58 replies
17 months ago
QUICK TO TAKE MONEY BUT NEVER DELIVER
I placed an online order with MTN for a wifi router, they immediately deduxted money from my account but failed to deliver the router because their stupid courier DSV said they cant deliver if i dont provide a hardcopy proof of residence. I dont have access to printing facilities, I only have soft copies. Since they cant assist they should just refund my money and I will go to a service provider willing to help me. I call almost everyday but no one is assisting, I just want my money back they can keep their stupid router and network. I HATE YOU MTN taking from the poor to enrich yourselves sies you should be ashamed.
0 replies
18 months ago
Cancelled order due to no stock
Pathetic online shopping, give us options for alternatives rather cancelling my items and taking +-10 days to refund me. Rather ask and communicate if i want alternatives flavors than to cancel orders
53 replies
19 months ago
Old Mutual refusing to payout 2-pots
I received this on the 27th “We've just received feedback from SARS regarding the tax for your recent Savings Pot withdrawal request. We're working on getting your money to you. Thanks for being so patient.” When am I getting my money???? This is ridiculous, many companies pay in 1-2days after getting feedback from SARS;;;;what’s wrong with you????
265 replies
23 months ago
Pay my refund you *****stars
Online order canceled 9 days reflecting as shipped on my profile. I keep getting stories since I requested my refund. Who did you ship this order to? I never received anything from you, stop lying and refund my money
0 replies
52 months ago
So much for being a “Private client”
I’m very digusted by the service received from FNB”Private banking”. Just realised I’m being charged expensive bank charges for nothing. Please close my bank account with immediate effect I be put on hold for 57mins without any results at the end. My so called private banker is nowhere to be found. I don’t want to say much just close my account and downgrade my cheque account to easy account.
53 replies
54 months ago
Disappointing service
The service I have been receiving from Caseware is very disappointing. I have been requesting for a password reset for the caseware community for 2 weeks but I’m not getting any joy. I don’t receive their links to reset, even on my junk mail there’s nothing. When I request again the link I get doesn’t give me an option to reset the password, the other incident I reset the password successfully but when I try to login in again it rejects my newly created password. I’m very disappointed with their service and I have mentioned this issues on the chat service but no one is bothering themselves to assist promptly
106 replies
Review Distribution
5 Star
1 (3.0303030303030303%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.0606060606060606%)
1 Star
30 (90.9090909090909%)