AG
Allan Gray
Verified Business
AG
Allan Gray
Verified Business
20 Reviews (last 12 months)
Responds in 26 hours 45 min
AI Review Summary
Based on recent customer reviews, Allan Gray receives polarized feedback. Positive reviews praise knowledgeable, patient staff and strong investment returns, with individual consultants like Kwanele Dlomo singled out for outstanding service. However, the majority of reviews express deep frustration with lengthy administrative processes, delayed withdrawals and payouts, poor follow-up communication, and a perceived decline in service quality. Customers report waiting weeks or months for basic account updates, fund access, and pension payouts, with little proactive communication from the company. Concerns about transparency around product restrictions have also been raised.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
26h 45mReply Time
66 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 22 hours
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
26 hours 45 minutes
NPS Score
66
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 22 hours
Review Distribution
2.6|20 Reviews
May '25 - Apr '26
5(31.6%)
4(0%)
3(10.5%)
2(0%)
1(57.9%)
5(31.6%)
4(0%)
3(10.5%)
2(0%)
1(57.9%)
Frequently Asked Questions About Allan Gray
Based on recent customer reviews, Allan Gray receives polarized feedback. Positive reviews praise knowledgeable, patient staff and strong investment returns, with individual consultants like Kwanele Dlomo singled out for outstanding service. However, the majority of reviews express deep frustration with lengthy administrative processes, delayed withdrawals and payouts, poor follow-up communication, and a perceived decline in service quality. Customers report waiting weeks or months for basic account updates, fund access, and pension payouts, with little proactive communication from the company. Concerns about transparency around product restrictions have also been raised.
Allan Gray has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 22 hours. Hellopeter has tracked Allan Gray across 243 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNR
Natasha R
1 reviews | Active since Jan 2020
6 Mar 2026, 07:26
Delays and delays and priorities.
Absolutely no professionalism, did a withdrawal exactly 5 days ago and no one can explain why the delay, same old blanket responses. 2 colleges of mine withdrew after me and their withdrawals has been completed within 5 days but apparently the procedure applies to everyone. Very disgusted after wanting to open more investments with them.
Helpful (0)
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Natasha R
1 reviews | Active since Jan 2020
6 Mar 2026, 07:26
Delays and delays and priorities.
Absolutely no professionalism, did a withdrawal exactly 5 days ago and no one can explain why the delay, same old blanket responses. 2 colleges of mine withdrew after me and their withdrawals has been completed within 5 days but apparently the procedure applies to everyone. Very disgusted after wanting to open more investments with them.
0
Replies (0)DS
Desiree S
1 reviews | Active since Jan 2020
6 Mar 2026, 06:29
Mistakes on every encounter & unecessary, time consuming proceedures for every small action required.
THE WORST ADMIN INTENSIVE COMPANY TO TRY DO ***ANY*** BUSINESS WITH, AND MAKE MISTAKES ON *EVERY* INTERACTION WITH THEM! DO NOT SIGN UP FOR ANY PRODUCT WITH ALLAN GRAY. It seems like young staff are appointed to run the floor and do not know the systems/products in place. I have encountered this lack of experience in every one of my dealings with them. And, their processes are absolutely tedious, time-consuming, and unnecessary (changing debit orders, 30 pages needed filled in, restrictive formats; hours to get anything changed on accounts/reviewed etc).
Helpful (0)
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Desiree S
1 reviews | Active since Jan 2020
6 Mar 2026, 06:29
Mistakes on every encounter & unecessary, time consuming proceedures for every small action required.
THE WORST ADMIN INTENSIVE COMPANY TO TRY DO ***ANY*** BUSINESS WITH, AND MAKE MISTAKES ON *EVERY* INTERACTION WITH THEM! DO NOT SIGN UP FOR ANY PRODUCT WITH ALLAN GRAY. It seems like young staff are appointed to run the floor and do not know the systems/products in place. I have encountered this lack of experience in every one of my dealings with them. And, their processes are absolutely tedious, time-consuming, and unnecessary (changing debit orders, 30 pages needed filled in, restrictive formats; hours to get anything changed on accounts/reviewed etc).
0
Replies (0)MR
Melissa R
1 reviews | Active since Jan 2020
20 Feb 2026, 14:38
Disrespectful behavior by Security Gaurd
Formal Complaint – Disrespectful and Threatening Conduct by Security Guard at Allan Gray Building I am writing to formally raise a serious complaint regarding the conduct of a security guard stationed at an Allan Gray building. A female contractor working on site was treated in an extremely disrespectful, rude, and threatening manner by this guard. He stated that if she returned to work the following day, she would not be granted access. He further claimed that he “pays her salary,” which is entirely false and inappropriate. Such comments are not only unprofessional but also intimidating and unacceptable. This behavior is deeply concerning, particularly within a company as reputable and prestigious as Allan Gray. Contractors and service providers should be treated with dignity and respect at all times. No individual should feel threatened or belittled while simply performing their job. The guard’s conduct was ****y, dismissive, and abusive in tone. This reflects poorly on the standards and values associated with Allan Gray. Immediate investigation into this matter is necessary, and appropriate disciplinary action should be taken. If this individual cannot conduct himself professionally and respectfully, he should not be in a position that involves interacting with staff and contractors. I trust that Allan Gray Head Office in Cape Town will take this complaint seriously and address the matter urgently to ensure a safe and respectful working environment for all. I look forward to your prompt response and feedback on the action taken. Kind regards,
Helpful (0)
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Melissa R
1 reviews | Active since Jan 2020
20 Feb 2026, 14:38
Disrespectful behavior by Security Gaurd
Formal Complaint – Disrespectful and Threatening Conduct by Security Guard at Allan Gray Building I am writing to formally raise a serious complaint regarding the conduct of a security guard stationed at an Allan Gray building. A female contractor working on site was treated in an extremely disrespectful, rude, and threatening manner by this guard. He stated that if she returned to work the following day, she would not be granted access. He further claimed that he “pays her salary,” which is entirely false and inappropriate. Such comments are not only unprofessional but also intimidating and unacceptable. This behavior is deeply concerning, particularly within a company as reputable and prestigious as Allan Gray. Contractors and service providers should be treated with dignity and respect at all times. No individual should feel threatened or belittled while simply performing their job. The guard’s conduct was ****y, dismissive, and abusive in tone. This reflects poorly on the standards and values associated with Allan Gray. Immediate investigation into this matter is necessary, and appropriate disciplinary action should be taken. If this individual cannot conduct himself professionally and respectfully, he should not be in a position that involves interacting with staff and contractors. I trust that Allan Gray Head Office in Cape Town will take this complaint seriously and address the matter urgently to ensure a safe and respectful working environment for all. I look forward to your prompt response and feedback on the action taken. Kind regards,
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Replies (0)sM
shocky M
1 reviews | Active since Jan 2020
3 Feb 2026, 14:01
Allan Gray *******ly Blocking Access to My Funds
I am lodging a serious complaint against Allan Gray for what I believe is an unfair, misleading, and potentially ******** restriction placed on my endowment investment. I invested in an Allan Gray endowment in 2021. I made ONE withdrawal in 2022. Based on all information and documentation available to me, the restriction period was due to end in February 2026. I have planned my finances accordingly based on this timeline. I have now been shocked to learn that Allan Gray has unilaterally extended my restriction period until September 2030, claiming that I breached a so-called “120% rule”. This is completely unacceptable for several reasons: • At NO stage did Allan Gray warn, notify, or alert me that I was approaching this alleged 120% threshold. • At NO stage did Allan Gray clearly disclose that breaching this rule would result in a completely NEW five-year restriction period. • Their Terms and Conditions do NOT clearly explain how this new restriction term is app**** or what rules govern withdrawals during this new period. • Allan Gray is now refusing to allow ANY withdrawals whatsoever during this newly imposed restriction period. This behaviour is extremely concerning and appears to be designed to trap investors into extended lock-in periods without clear disclosure. It is unreasonable and unfair for a financial institution to impose a further five-year restriction without proper warning, transparency, or explicit contractual clarity. Consumers have a right to clear, upfront disclosure of any material terms that affect access to their own money. Allan Gray’s failure to notify me when approaching this threshold denied me the opportunity to make informed financial decisions. Effectively, Allan Gray has moved the goalposts after I already entered into the investment agreement and planned my finances around the original maturity timeline. I find it unacceptable that: I am being punished for breaching a rule that was never clearly explained or communicated. Allan Gray failed in its duty to proactively inform me of a major financial consequence. I am now being forced to wait an additional four years beyond the original term to access my funds. This raises serious concerns about transparency, fairness, and consumer protection. I formally request that Allan Gray: Provide documented proof where the 120% rule and the consequences of breaching it are clearly and explicitly explained in their Terms and Conditions. Explain why no warning or threshold notification system exists for investors. Reconsider their decision and provide fair access to my investment funds. If this matter is not resolved urgently, I will escalate the matter to the relevant regulatory and consumer protection authorities.
Helpful (0)
|Replies (0)sM
shocky M
1 reviews | Active since Jan 2020
3 Feb 2026, 14:01
Allan Gray *******ly Blocking Access to My Funds
I am lodging a serious complaint against Allan Gray for what I believe is an unfair, misleading, and potentially ******** restriction placed on my endowment investment. I invested in an Allan Gray endowment in 2021. I made ONE withdrawal in 2022. Based on all information and documentation available to me, the restriction period was due to end in February 2026. I have planned my finances accordingly based on this timeline. I have now been shocked to learn that Allan Gray has unilaterally extended my restriction period until September 2030, claiming that I breached a so-called “120% rule”. This is completely unacceptable for several reasons: • At NO stage did Allan Gray warn, notify, or alert me that I was approaching this alleged 120% threshold. • At NO stage did Allan Gray clearly disclose that breaching this rule would result in a completely NEW five-year restriction period. • Their Terms and Conditions do NOT clearly explain how this new restriction term is app**** or what rules govern withdrawals during this new period. • Allan Gray is now refusing to allow ANY withdrawals whatsoever during this newly imposed restriction period. This behaviour is extremely concerning and appears to be designed to trap investors into extended lock-in periods without clear disclosure. It is unreasonable and unfair for a financial institution to impose a further five-year restriction without proper warning, transparency, or explicit contractual clarity. Consumers have a right to clear, upfront disclosure of any material terms that affect access to their own money. Allan Gray’s failure to notify me when approaching this threshold denied me the opportunity to make informed financial decisions. Effectively, Allan Gray has moved the goalposts after I already entered into the investment agreement and planned my finances around the original maturity timeline. I find it unacceptable that: I am being punished for breaching a rule that was never clearly explained or communicated. Allan Gray failed in its duty to proactively inform me of a major financial consequence. I am now being forced to wait an additional four years beyond the original term to access my funds. This raises serious concerns about transparency, fairness, and consumer protection. I formally request that Allan Gray: Provide documented proof where the 120% rule and the consequences of breaching it are clearly and explicitly explained in their Terms and Conditions. Explain why no warning or threshold notification system exists for investors. Reconsider their decision and provide fair access to my investment funds. If this matter is not resolved urgently, I will escalate the matter to the relevant regulatory and consumer protection authorities.
0
Replies (0)AP
AA P
1 reviews | Active since Jan 2020
27 Jan 2026, 12:00
Decline in Quality
am very concerned about the recent decline in the quality of communication from Allan Gray. The number of errors and incorrect responses coming back from their staff has increased noticeably, and it is worrying. It feels as though the professionalism and attention to detail that Allan Gray was known for just two years ago are no longer there. For a company of this calibre, accuracy and competence should be non-negotiable. I hope management takes this seriously and urgently addresses the drop in service quality.
Helpful (0)
|Replies (0)AP
AA P
1 reviews | Active since Jan 2020
27 Jan 2026, 12:00
Decline in Quality
am very concerned about the recent decline in the quality of communication from Allan Gray. The number of errors and incorrect responses coming back from their staff has increased noticeably, and it is worrying. It feels as though the professionalism and attention to detail that Allan Gray was known for just two years ago are no longer there. For a company of this calibre, accuracy and competence should be non-negotiable. I hope management takes this seriously and urgently addresses the drop in service quality.
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Replies (0)V
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KEHILWE N
1 reviews | Active since Jan 2020
23 Dec 2025, 10:46
Excellent service from Kwanele Dlomo
So wish I could stand on top of the tallest building and scream my lungs out, telling the world including Allan Gray about the outstanding service I received from Kwanele Dlomo. With sublime and noble expertise, she guided me through the trivial authentication process with profound assiduity and patience, all while maintaining professionalism. Kwanele's heartfelt consideration throughout our conversation. Allan Gray you have an asset in Kwanele Dlomo
Helpful (0)
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KEHILWE N
1 reviews | Active since Jan 2020
23 Dec 2025, 10:46
Excellent service from Kwanele Dlomo
So wish I could stand on top of the tallest building and scream my lungs out, telling the world including Allan Gray about the outstanding service I received from Kwanele Dlomo. With sublime and noble expertise, she guided me through the trivial authentication process with profound assiduity and patience, all while maintaining professionalism. Kwanele's heartfelt consideration throughout our conversation. Allan Gray you have an asset in Kwanele Dlomo
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Replies (0)kN
krishnavelli N
1 reviews | Active since Jan 2020
24 Nov 2025, 12:23
Best Services
You will never make a mistake investing in Allen Gray . I Invested with them, and it is so good because you see your money grow, the service is excellent, and the staff are so friendly and helpful. I been a around for a long time i take my cap off for Allen Gray staff . They make you feel so important in the way they help you .Thank you Allen Gray #BlackFriday
Helpful (0)
|Replies (0)kN
krishnavelli N
1 reviews | Active since Jan 2020
24 Nov 2025, 12:23
Best Services
You will never make a mistake investing in Allen Gray . I Invested with them, and it is so good because you see your money grow, the service is excellent, and the staff are so friendly and helpful. I been a around for a long time i take my cap off for Allen Gray staff . They make you feel so important in the way they help you .Thank you Allen Gray #BlackFriday
0
Replies (0)