Decline in Quality

am very concerned about the recent decline in the quality of communication from Allan Gray. The number of errors and incorrect responses coming back from their staff has increased noticeably, and it is worrying. It feels as though the professionalism and attention to detail that Allan Gray was known for just two years ago are no longer there. For a company of this calibre, accuracy and competence should be non-negotiable. I hope management takes this seriously and urgently addresses the drop in service quality.