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Active since Sep 2013
8
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Reviews
8 reviews3 months ago
Decline in Quality
am very concerned about the recent decline in the quality of communication from Allan Gray. The number of errors and incorrect responses coming back from their staff has increased noticeably, and it is worrying. It feels as though the professionalism and attention to detail that Allan Gray was known for just two years ago are no longer there. For a company of this calibre, accuracy and competence should be non-negotiable. I hope management takes this seriously and urgently addresses the drop in service quality.
56 replies
3 months ago
Unprofessional
I would like to understand why Momentum’s consultants are still working from home. Every time I call, the telephone line is extremely unclear. The consultant struggles to hear me, and I struggle to hear them — it often sounds as if they are sitting inside a hokkie. This makes it very difficult to resolve any issue. For a company of Momentum’s size, professional and reliable communication should be a priority. I am requesting that this matter be addressed urgently.
56 replies
7 months ago
Standard Bank Guernsey Department – Cape Town
Lucille Beck / Offs**** Sales Manager @ Standard Bank Group - Cape town Unresponsive Service from Standard Bank Guernsey Department – Cape Town We’ve had ongoing issues with the Standard Bank Guernsey department in Cape Town regarding client withdrawal instructions. Despite multiple follow-ups, they consistently fail to respond or act in a timely manner. This lack of communication and accountability is deeply frustrating, especially when clients are relying on prompt service for important financial transactions. It's unacceptable for a department handling offs**** banking to be this unresponsive. We urge Standard Bank to address this operational gap and improve their client servicing urgently.
53 replies
11 months ago
Puik diens van begin tot einde!
Uitstekende Diens! Michael was uiters professioneel en het die hele proses met groot sorg en kundigheid hanteer. Die span het ons geute vinnig en netjies geïnstalleer, en die werksarea was silwerskoon toe hulle klaar was. Elkeen het professioneel voorgekom in hul uniforms, en dit het regtig ’n goeie indruk gemaak. Ons is baie tevrede en sal hulle sonder twyfel aanbeveel!
0 replies
11 months ago
SKOKKENDE SWAK DIENS
Ek werk as 'n assistent wat versoek het om 'n klient se maandelikde inkomste aan te pas, die versoek was al 18.03.2025 aan hulle gestuur, en tot op datum 15.05.2025 kry ek net gee terugvoer nie, elke week as ek bel om die saak op te volg, word daar net gesê, hulle gaan vandag 'n epos stuur, MAAR dan moet ek more net weer bel, en die hele proses weer verduidelik! SWAK Diens!!
116 replies
12 months ago
Brilliant Service
I recently had the pleasure of working with Johan from Cars@342, and I couldn't be more impressed with his service. From the moment I walked in, they were incredibly helpful in assisting me to find the perfect car. They went above and beyond by inspecting a car thoroughly and ensuring it met all my requirements. Their dedication and willingness to go the extra mile truly stood out. Although I decided to wait a while before making a purchase, I am confident that I will return to Cars@342 when I'm ready. Their professionalism and commitment and integrity to customer satisfaction are unmatched. I highly recommend Cars@342 to anyone looking for a reliable and supportive car-buying experience.
0 replies
17 months ago
NO FEEDBACK FROM CORICRAFT - still waiting......
We purchased a couch from Coricraft Canal Walk after carefully trying several options in the store. We explicitly informed the sales lady that we wanted a couch that was as soft and comfortable as the one we tried in the shop. My husband also pointed out multiple times that we did not want a hard or stiff couch like another one we tested. However, after three months of attempting to use this couch, we found it unbearably uncomfortable and have since moved it to another room where it remains unused. We are extremely dissatisfied, as the couch was expensive and does not match the comfort of the one we tried in the store. We logged this inquiry on 13 Oct 2024 and NO ONE has called as yet!!!
56 replies
17 months ago
BAD Service
I had a terrible experience at the Durbanville branch. I went there last week for a royal pedi, but they only did a regular gel toes overlay. Additionally, they charged me the wrong amount. I pointed out that my appointment was booked incorrectly, but the receptionist argued with me. I showed her the confirmation on my cell phone, which was sent from their office cell phone. She continued to argue and said it was impossible. She confronted me in front of other clients. It was unprofessional and unacceptable. Now there is a credit for my next appointment, but the question is, do I want to be treated so poorly again? It's shocking how clients are treated these days! There was also a limited selection of colors to choose from, and the air conditioners were not working. I was drenched in sweat when I left. It was extremely poor and unacceptable.
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)