Allan Gray
2.8|242 reviews
Responds in 26 hours 45 min
DS
Desiree S
1 reviews | Active since Member
06 Mar 2026, 06:29
Mistakes on every encounter & unecessary, time consuming proceedures for every small action required.
THE WORST ADMIN INTENSIVE COMPANY TO TRY DO ***ANY*** BUSINESS WITH, AND MAKE MISTAKES ON *EVERY* INTERACTION WITH THEM! DO NOT SIGN UP FOR ANY PRODUCT WITH ALLAN GRAY. It seems like young staff are appointed to run the floor and do not know the systems/products in place. I have encountered this lack of experience in every one of my dealings with them. And, their processes are absolutely tedious, time-consuming, and unnecessary (changing debit orders, 30 pages needed filled in, restrictive formats; hours to get anything changed on accounts/reviewed etc).
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Replies (106)Allan Gray's replyOfficial
06 Mar 2026, 13:42Dear Desiree S I trust you are well. Please accept our sincere apologies for your recent experience. I tried to contact you, but I have been unsuccessful. I will be sending you an email regarding the issues that you have raised. Kindly provide us with a convenient time to contact you. Alternatively, you can contact me on 0860 000 654. Yours sincerely
Danialle Lotz | Client Relationship Manager
Danialle Lotz | Client Relationship Manager
Best regards,
Allan Gray's reply06 Mar 2026, 13:42
Official
Dear Desiree S I trust you are well. Please accept our sincere apologies for your recent experience. I tried to contact you, but I have been unsuccessful. I will be sending you an email regarding the issues that you have raised. Kindly provide us with a convenient time to contact you. Alternatively, you can contact me on 0860 000 654. Yours sincerely
Danialle Lotz | Client Relationship Manager
Danialle Lotz | Client Relationship Manager
Best regards,
Allan Gray's replyOfficial
10 Mar 2026, 08:40 Dear Desiree S
I appreciate you taking my call and am pleased that we were able to resolve your query.
If you have any further concerns or questions, please contact me on 0860 000 654 or email at info@allangray.co.za. Yours sincerely Danialle Lotz | Client Relationship Manager
I appreciate you taking my call and am pleased that we were able to resolve your query.
If you have any further concerns or questions, please contact me on 0860 000 654 or email at info@allangray.co.za. Yours sincerely Danialle Lotz | Client Relationship Manager
Best regards,
Allan Gray's reply10 Mar 2026, 08:40
Official
Dear Desiree S
I appreciate you taking my call and am pleased that we were able to resolve your query.
If you have any further concerns or questions, please contact me on 0860 000 654 or email at info@allangray.co.za. Yours sincerely Danialle Lotz | Client Relationship Manager
I appreciate you taking my call and am pleased that we were able to resolve your query.
If you have any further concerns or questions, please contact me on 0860 000 654 or email at info@allangray.co.za. Yours sincerely Danialle Lotz | Client Relationship Manager
Best regards,