Poor after sales service and ignorance of the industry.

I contacted this company to install a TV link (eye). Ward Engelbrecht, the owner, assessed my DSTV setup and recommended a system that would cost me about R2100.00 to upgrade, which in turn would allow a TV link installation. Within days of this work ( and having paid in full) the new decoder gave repeated error notifications. I contacted Mr. Engelbrecht who told me it was not his problem, and that I should contact Multichoice. After numerous frustrating (and idiotic) calls to the Multichoice centre I eventually took the decoder to Multichoice. Having stood in a queue for 40 minutes, Multichoice informed me that the decoder was unsuitable for my requirements which is contrary to what All in one Install had initially told me. Willing to forgive Mr. Engelbrecht for his mistake, I simply asked if he would return to re-install my original system. Despite numerous calls/messages he never arrived. After loads more Multichoice frustration, I managed to re-instate the original DSTV system myself. Furthermore, All in one Install, will not or can not furnish me with any form of invoice for this work. This is at best unethical and probably illegal.