Allstars Bet Sucks

Allstars promises free spins everytime one recharges their account with R25 and more. So once you do, one receives an SMS notification in respect of awarded free spins. When attempting to access or activate the spins, the spins are not loaded yet. You log a query through their Whatsapp chat channel, it takes them more than 15 mins to respond if ever. Today I have been waiting for my 20 free spins on Buffalo King Megaways since 12:15pm and they still have not resolved the issue. They ignore Whatsapp messages and don't respond timely. It is frustrating and annoying... What kind of a gaming site is this???