Horrible service, terrible return policies too

Service is terrible, my one cat’s device works perfectly, my other cat is on device number 3 and i as the customer get blamed to not have read the paper each time. Ive asked for assistance multiple times via the whatsapp line, and have not even received any feedback. I do not feel that i am treated like a client that spent 3k with them. The 3rd device i cannot track, Ive raised the issue, and it is blamed on data, although both my cats have the same data/airtime amounts loaded, batteries are charged at the exact same time. To this day i cannot track my other cat, and i have not received help. Im very saddened by the horrid service! Ive requested a full refund, but that is not possible as i will lose to much money by retuning the product due to their policies. Do not recommend them at all!