bed service

I bought a Nissan Navara fro Alpen Autohaus in Cape Town and after a week the vehicle had no power and i reported this to them and they were very arrogant and i went on to speak to Noddy of Blue Chip Dealers and he did not assist. i had to collect the car because they did nothing to it after i left it with them for 2 weeks. and below is the email i sent to Noddy.

1. The vehicle when I took delivery it had 127 360 km on the clock. 2. The vehicle had 3 Navara mats and on the front passenger side there was no mat and I was given one old dirty rubber mat for the front passenger side. 3. I did mention (even though I was not required to) that I will use the vehicle for towing to JC who then confirmed that a Navara is good for towing. 4. The tyres could not pass a roadworthy not at all, if your member got a roadworthy for this vehicle with the tyres in question, that must be investigated. 5. The vehicle has spots of paint inside on the dashboard and on the doors and this cannot be disputed, I have taken pictures, this shows that the vehicle was in an accident. 6. The rear tyres does not have the covers on top of the tyres and that makes it to make a lot of noise when driving especially on the gravel. 7. The rear mud flaps have paint showing that the buck has just been painted and my conclusion is that this vehicle is a code 3, and I am busy investigating that. 8. The vehicle is losing power not only when it has a load but all the time and I changed filters and the problem still persists and the cause of that is the leef pump. 9. The fact that I inspected the vehicle before I bought it, that does not take my right to complain for the bed service I received from the dealer.

How do you correct this ?

1. You need to advise your member to be client friendly and not to be arrogant. 2. Advise them not to be liars. 3. Advise them to change the tyres. 4. Advise them to fit the rear covers on top of the tyres. 5. Advise them to clean the paint from inside the vehcilce. 6. Advise them to put new/second hand Navara mats in the vehicle. 7. Advise them to ensure that the vehicle pulls as per normal Navara van of its age. 8. Advise them that the Navara needs to be equal to the value it has been sold for to me.

If all this is done by tomorrow the 25th October 2018, I will collect the vehicle.

If this is not done by tomorrow close of business, I will cancel and I will go and buy another vehicle elsewhere as my business is suffering as a result of this.

And I can assure you that I have a very strong case against your member.

Regards