Active since Apr 2019
This company is operating on different names. First Assist, Fam, First Group, 1 First Assist. This company is contracted with Auto & General, King Price, Miway, Bidvest, Hollard, CTU, Old Mutual etc to do to towing of the insured vehicles. And they in turn contract with Breakdown Services Providers throughout the country and Khazeo is contracted to them and they are not paying our account, they always pay half of what they owe and cite issues that are irrelevant. I have been battling since December 2019 to have our account paid. Their number is 011 430 1670 / 010 590 0999.
I bought a Nissan Navara fro Alpen Autohaus in Cape Town and after a week the vehicle had no power and i reported this to them and they were very arrogant and i went on to speak to Noddy of Blue Chip Dealers and he did not assist. i had to collect the car because they did nothing to it after i left it with them for 2 weeks. and below is the email i sent to Noddy. 1. The vehicle when I took delivery it had 127 360 km on the clock. 2. The vehicle had 3 Navara mats and on the front passenger side there was no mat and I was given one old dirty rubber mat for the front passenger side. 3. I did mention (even though I was not required to) that I will use the vehicle for towing to JC who then confirmed that a Navara is good for towing. 4. The tyres could not pass a roadworthy not at all, if your member got a roadworthy for this vehicle with the tyres in question, that must be investigated. 5. The vehicle has spots of paint inside on the dashboard and on the doors and this cannot be disputed, I have taken pictures, this shows that the vehicle was in an accident. 6. The rear tyres does not have the covers on top of the tyres and that makes it to make a lot of noise when driving especially on the gravel. 7. The rear mud flaps have paint showing that the buck has just been painted and my conclusion is that this vehicle is a code 3, and I am busy investigating that. 8. The vehicle is losing power not only when it has a load but all the time and I changed filters and the problem still persists and the cause of that is the leef pump. 9. The fact that I inspected the vehicle before I bought it, that does not take my right to complain for the bed service I received from the dealer. How do you correct this ? 1. You need to advise your member to be client friendly and not to be arrogant. 2. Advise them not to be liars. 3. Advise them to change the tyres. 4. Advise them to fit the rear covers on top of the tyres. 5. Advise them to clean the paint from inside the vehcilce. 6. Advise them to put new/second hand Navara mats in the vehicle. 7. Advise them to ensure that the vehicle pulls as per normal Navara van of its age. 8. Advise them that the Navara needs to be equal to the value it has been sold for to me. If all this is done by tomorrow the 25th October 2018, I will collect the vehicle. If this is not done by tomorrow close of business, I will cancel and I will go and buy another vehicle elsewhere as my business is suffering as a result of this. And I can assure you that I have a very strong case against your member. Regards
I am Towing Service Provider and I have been assisting King Price & Absa clients under the banner of ITU Road Assist and we have been assisting their clients in Cape Town and in the Transkei, Eastern Cape. Our invoices have not been paid since January 2019. And in June I received an email from one Chantal Janse van Vuuren saying that payment will be made in a month, however, we have not received payment from them. This Company is ****ing our business and our employees are very unhappy as we cannot pay them.
I am Towing Service Provider been assisting Europ Assistance since 2018 August and 90% of my invoices have not been paid by this Company. I assisted many of their clients in Cape Town and in the rural in Transkei, Eastern Cape but payment does not come through. They keep on asking for invoices to be redone and they always say we used wrong ratings. Their ratings are worst. They have not paid our invoices since last year and I have sent numerous emails. This company is ****ing the Towing service providers. They are contracted with the insurance companies and they get paid for the towing that we do and they don't pay us the people, who actually did the job. When they said my invoices were incorrect I asked them to pay the correct amount according to them, but till today my invoices have not been paid.
Hello Peter, I am very saddened by the treatment I am receiving from Hollard Life, i submitted a funeral claim last Thursday and all documents were confirmed as submitted, I was promised that payment will done last weekend and the vehicle which we use for the funeral will be confirmed today the 10th . Until today my claim has not been processed and we need the money and the vehicle tomorrow no one knows the problem at Hollard.
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