Azoza
Verified Business
|2.8|13 Reviews (last 12 months)|Responds in 21h 15m
Azoza
Verified Business
|2.8
13 Reviews (last 12 months)
Responds in 21h 15m
AI Review Summary
Based on recent customer reviews, Azoza receives sharply divided feedback shaped by the nature of each customer's interaction. Service providers and panel partners consistently praise the company for professional coordination, fair treatment, timely payments, and strong management support, often naming specific staff who deliver excellent service. In contrast, policyholders frequently express frustration around travel insurance claims, home emergency assistance, and payroll or HR related matters, with a recurring theme of unanswered follow ups, perceived lack of empathy, and unresolved claims escalating into formal complaints.
Performance(last 12 months):
Trustindex Rating
4.9Reply Time
21h 15mReplied to 100% of negative reviews
Reply time on negative reviews: 25h 43m
TrustIndex
4.9
Reply Time
21h 15m
Replied to 100% of negative reviews
Reply time on negative reviews: 25h 43m
Review Distribution
2.8|13 Reviews
Jul '25 - Jun '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kwanele M
1 reviews | Active since Jan 2020
19 May 2026, 12:53
Incorrect Directive tax number.
The company's payroll is not willing to assist with the correct directive lump sum tax number they incorrectly submitted to SARS. Sent numerous emails to Sheila from payroll without any response. Went to the company's office as well, without getting any assistance. I have now resorted to the SARS Ombudsman, I hope they deal with them accordingly.😡
Helpful (0)
|Replies (0)KM
Kwanele M
1 reviews | Active since Jan 2020
19 May 2026, 12:53
Incorrect Directive tax number.
The company's payroll is not willing to assist with the correct directive lump sum tax number they incorrectly submitted to SARS. Sent numerous emails to Sheila from payroll without any response. Went to the company's office as well, without getting any assistance. I have now resorted to the SARS Ombudsman, I hope they deal with them accordingly.😡
0
Replies (0)JB
FN
Fhumulani N
1 reviews | Active since Jan 2020
20 Apr 2026, 12:03
Lack of professionalism due payroll neglegence
I am writing to formally raise a complaint regarding ongoing payroll negligence, which I believe reflects a serious lack of professionalism within the payroll function. Despite repeated efforts to raise concerns Azoza payroll failed to file the correct directive number for employees that were retched in 2022. These payroll errors and delays have caused unnecessary stress, financial inconvenience, we are unable to file our returns for 2022 and as a result SARS has issued u s with penalties . What is of particular concern the lack of clear communication, urgency, and accountability of resolving the matter . I respectfully request that this matter be investigated urgently, corrective action be taken to prevent further occurrences, and that clear communication be provided regarding the issue with SARS I trust that this complaint will be treated seriously and handled with the professionalism expected within the organization
Helpful (0)
|Replies (0)FN
Fhumulani N
1 reviews | Active since Jan 2020
20 Apr 2026, 12:03
Lack of professionalism due payroll neglegence
I am writing to formally raise a complaint regarding ongoing payroll negligence, which I believe reflects a serious lack of professionalism within the payroll function. Despite repeated efforts to raise concerns Azoza payroll failed to file the correct directive number for employees that were retched in 2022. These payroll errors and delays have caused unnecessary stress, financial inconvenience, we are unable to file our returns for 2022 and as a result SARS has issued u s with penalties . What is of particular concern the lack of clear communication, urgency, and accountability of resolving the matter . I respectfully request that this matter be investigated urgently, corrective action be taken to prevent further occurrences, and that clear communication be provided regarding the issue with SARS I trust that this complaint will be treated seriously and handled with the professionalism expected within the organization
0
Replies (0)NC
Nicholas C
1 reviews | Active since Jan 2020
30 Mar 2026, 07:50
Appalling communication and lack of service from Azoza.
Appalling communication and lack of service from Azoza. I submitted a full travel insurance claim, including all requested documentation, over a month ago — and have received no meaningful feedback or update since. Multiple follow-ups have gone unanswered. This policy was originally taken out with Old Mutual, with Azoza acting as the appointed agent. Unfortunately, the handling of this claim has been extremely poor, with little to no accountability or communication. I also attempted to get assistance via Europe Assist, but this led nowhere and did not help move the claim forward. At this stage, the experience has been frustrating and disappointing. I would strongly caution others when considering travel insurance through this channel, based on the lack of responsiveness and support. I would appreciate urgent feedback and resolution on my claim.
Helpful (0)
|Replies (0)NC
Nicholas C
1 reviews | Active since Jan 2020
30 Mar 2026, 07:50
Appalling communication and lack of service from Azoza.
Appalling communication and lack of service from Azoza. I submitted a full travel insurance claim, including all requested documentation, over a month ago — and have received no meaningful feedback or update since. Multiple follow-ups have gone unanswered. This policy was originally taken out with Old Mutual, with Azoza acting as the appointed agent. Unfortunately, the handling of this claim has been extremely poor, with little to no accountability or communication. I also attempted to get assistance via Europe Assist, but this led nowhere and did not help move the claim forward. At this stage, the experience has been frustrating and disappointing. I would strongly caution others when considering travel insurance through this channel, based on the lack of responsiveness and support. I would appreciate urgent feedback and resolution on my claim.
0
Replies (0)DK
Danja K
1 reviews | Active since Jan 2020
16 Mar 2026, 10:24
Azoza under question
Not only have I had to argue with Azoza to refund me according to my insurance policy schedule, when THEIR service provider couldnt attend to a home emergency, they have now sent an email with a payment advice and the money is clearly NOT in my bank account. I am going to have to open a case of ***** as when trying to call the offices everyone is perpetually in meetings and not one staff member can assist. Shocked beyond belief. Time to find a new insurer.
Helpful (0)
|Replies (0)DK
Danja K
1 reviews | Active since Jan 2020
16 Mar 2026, 10:24
Azoza under question
Not only have I had to argue with Azoza to refund me according to my insurance policy schedule, when THEIR service provider couldnt attend to a home emergency, they have now sent an email with a payment advice and the money is clearly NOT in my bank account. I am going to have to open a case of ***** as when trying to call the offices everyone is perpetually in meetings and not one staff member can assist. Shocked beyond belief. Time to find a new insurer.
0
Replies (0)B
Bonita
1 reviews | Active since Jan 2020
5 Mar 2026, 10:34
Azoza - a company that goes the extra mile
I have had a few claims attended to through Azoza, where our company was referred by insurance. Based on our experience as a client, their service has been exceptional. The service providers on their panel who were sent out to assist were professional and efficient. They clearly explained what was and wasn’t covered, maintained open communication throughout the process, and followed up regularly. We were always kept updated and informed, and the turnaround time was brilliant, especially considering the time constraints and challenges that can arise with emergency situations. In addition to being a client, we are also proud to serve as a service provider on the Azoza panel. From this perspective, we have experienced their strong support structure and professional management firsthand. Their backup and support departments are always available to assist us in helping clients as quickly and efficiently as possible, while ensuring that quality workmanship is delivered. As service providers, we often deal directly with client concerns and pressures on the ground. Having the support of the Azoza management team makes a significant difference in our daily operations and allows us to maintain the high standards expected from both sides. I am not only a satisfied client but also grateful to be part of their panel, knowing that they share the same values we do—honesty, reliability, and professionalism. These values are essential both when you are a client and when you are servicing clients. I would highly recommend Azoza for home emergency assistance and tow truck services. If you ever find yourself in an emergency situation, you can be assured that you will be treated with urgency, professionalism, and care.
Helpful (0)
|Replies (0)B
Bonita
1 reviews | Active since Jan 2020
5 Mar 2026, 10:34
Azoza - a company that goes the extra mile
I have had a few claims attended to through Azoza, where our company was referred by insurance. Based on our experience as a client, their service has been exceptional. The service providers on their panel who were sent out to assist were professional and efficient. They clearly explained what was and wasn’t covered, maintained open communication throughout the process, and followed up regularly. We were always kept updated and informed, and the turnaround time was brilliant, especially considering the time constraints and challenges that can arise with emergency situations. In addition to being a client, we are also proud to serve as a service provider on the Azoza panel. From this perspective, we have experienced their strong support structure and professional management firsthand. Their backup and support departments are always available to assist us in helping clients as quickly and efficiently as possible, while ensuring that quality workmanship is delivered. As service providers, we often deal directly with client concerns and pressures on the ground. Having the support of the Azoza management team makes a significant difference in our daily operations and allows us to maintain the high standards expected from both sides. I am not only a satisfied client but also grateful to be part of their panel, knowing that they share the same values we do—honesty, reliability, and professionalism. These values are essential both when you are a client and when you are servicing clients. I would highly recommend Azoza for home emergency assistance and tow truck services. If you ever find yourself in an emergency situation, you can be assured that you will be treated with urgency, professionalism, and care.
0
Replies (0)MM
Mckaylan M
1 reviews | Active since Jan 2020
3 Mar 2026, 22:05
Excellent support and professional service
As a service provider working with Azoza (Europ Assistance), we have consistently experienced professional support and efficient coordination from their team. Their claims process is well organised, and communication is clear, allowing service providers to respond quickly and assist policyholders effectively. Azoza demonstrates a strong commitment to both their clients and service providers, ensuring that claims are handled smoothly and professionally. We value the working relationship and look forward to continuing to support their clients.
Helpful (0)
|Replies (0)MM
Mckaylan M
1 reviews | Active since Jan 2020
3 Mar 2026, 22:05
Excellent support and professional service
As a service provider working with Azoza (Europ Assistance), we have consistently experienced professional support and efficient coordination from their team. Their claims process is well organised, and communication is clear, allowing service providers to respond quickly and assist policyholders effectively. Azoza demonstrates a strong commitment to both their clients and service providers, ensuring that claims are handled smoothly and professionally. We value the working relationship and look forward to continuing to support their clients.
0
Replies (0)KG
Kurt G
1 reviews | Active since Jan 2020
2 Mar 2026, 15:28
A Longstanding Relationship Built on Trust and Professionalism
We have been a service provider for Azoza, previously known as Europe Assistance, for more than 20 years. I thank God every day for this opportunity, as I have grown tremendously with this company over the years. They truly look after their service providers and have always paid on time, which is something we deeply appreciate. Although they are very strict when it comes to client service and expect only the highest standards from their service providers, they are fair in their approach and supportive at the same time. It is a privilege to work with a company that values excellence, professionalism, and strong partnerships.
Helpful (0)
|Replies (0)KG
Kurt G
1 reviews | Active since Jan 2020
2 Mar 2026, 15:28
A Longstanding Relationship Built on Trust and Professionalism
We have been a service provider for Azoza, previously known as Europe Assistance, for more than 20 years. I thank God every day for this opportunity, as I have grown tremendously with this company over the years. They truly look after their service providers and have always paid on time, which is something we deeply appreciate. Although they are very strict when it comes to client service and expect only the highest standards from their service providers, they are fair in their approach and supportive at the same time. It is a privilege to work with a company that values excellence, professionalism, and strong partnerships.
0
Replies (0)