Azoza
Claimed Business
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
15h 20mReply Time
100 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 14 hours 28 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
15h 20m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 14 hours 28 min
Review Distribution
3.2|11 Reviews
May '25 - Apr '26
5(54.6%)
4(0%)
3(0%)
2(0%)
1(45.5%)
5(54.6%)
4(0%)
3(0%)
2(0%)
1(45.5%)
Frequently Asked Questions About Azoza
Azoza has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 14 hours 28 min. Hellopeter has tracked Azoza across 155 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDK
Danja K
1 reviews | Active since Jan 2020
16 Mar 2026, 10:24
Azoza under question
Not only have I had to argue with Azoza to refund me according to my insurance policy schedule, when THEIR service provider couldnt attend to a home emergency, they have now sent an email with a payment advice and the money is clearly NOT in my bank account. I am going to have to open a case of ***** as when trying to call the offices everyone is perpetually in meetings and not one staff member can assist. Shocked beyond belief. Time to find a new insurer.
Helpful (0)
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Danja K
1 reviews | Active since Jan 2020
16 Mar 2026, 10:24
Azoza under question
Not only have I had to argue with Azoza to refund me according to my insurance policy schedule, when THEIR service provider couldnt attend to a home emergency, they have now sent an email with a payment advice and the money is clearly NOT in my bank account. I am going to have to open a case of ***** as when trying to call the offices everyone is perpetually in meetings and not one staff member can assist. Shocked beyond belief. Time to find a new insurer.
0
Replies (0)B
Bonita
1 reviews | Active since Jan 2020
5 Mar 2026, 10:34
Azoza - a company that goes the extra mile
I have had a few claims attended to through Azoza, where our company was referred by insurance. Based on our experience as a client, their service has been exceptional. The service providers on their panel who were sent out to assist were professional and efficient. They clearly explained what was and wasn’t covered, maintained open communication throughout the process, and followed up regularly. We were always kept updated and informed, and the turnaround time was brilliant, especially considering the time constraints and challenges that can arise with emergency situations. In addition to being a client, we are also proud to serve as a service provider on the Azoza panel. From this perspective, we have experienced their strong support structure and professional management firsthand. Their backup and support departments are always available to assist us in helping clients as quickly and efficiently as possible, while ensuring that quality workmanship is delivered. As service providers, we often deal directly with client concerns and pressures on the ground. Having the support of the Azoza management team makes a significant difference in our daily operations and allows us to maintain the high standards expected from both sides. I am not only a satisfied client but also grateful to be part of their panel, knowing that they share the same values we do—honesty, reliability, and professionalism. These values are essential both when you are a client and when you are servicing clients. I would highly recommend Azoza for home emergency assistance and tow truck services. If you ever find yourself in an emergency situation, you can be assured that you will be treated with urgency, professionalism, and care.
Helpful (0)
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Bonita
1 reviews | Active since Jan 2020
5 Mar 2026, 10:34
Azoza - a company that goes the extra mile
I have had a few claims attended to through Azoza, where our company was referred by insurance. Based on our experience as a client, their service has been exceptional. The service providers on their panel who were sent out to assist were professional and efficient. They clearly explained what was and wasn’t covered, maintained open communication throughout the process, and followed up regularly. We were always kept updated and informed, and the turnaround time was brilliant, especially considering the time constraints and challenges that can arise with emergency situations. In addition to being a client, we are also proud to serve as a service provider on the Azoza panel. From this perspective, we have experienced their strong support structure and professional management firsthand. Their backup and support departments are always available to assist us in helping clients as quickly and efficiently as possible, while ensuring that quality workmanship is delivered. As service providers, we often deal directly with client concerns and pressures on the ground. Having the support of the Azoza management team makes a significant difference in our daily operations and allows us to maintain the high standards expected from both sides. I am not only a satisfied client but also grateful to be part of their panel, knowing that they share the same values we do—honesty, reliability, and professionalism. These values are essential both when you are a client and when you are servicing clients. I would highly recommend Azoza for home emergency assistance and tow truck services. If you ever find yourself in an emergency situation, you can be assured that you will be treated with urgency, professionalism, and care.
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Mckaylan M
1 reviews | Active since Jan 2020
3 Mar 2026, 22:05
Excellent support and professional service
As a service provider working with Azoza (Europ Assistance), we have consistently experienced professional support and efficient coordination from their team. Their claims process is well organised, and communication is clear, allowing service providers to respond quickly and assist policyholders effectively. Azoza demonstrates a strong commitment to both their clients and service providers, ensuring that claims are handled smoothly and professionally. We value the working relationship and look forward to continuing to support their clients.
Helpful (0)
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Mckaylan M
1 reviews | Active since Jan 2020
3 Mar 2026, 22:05
Excellent support and professional service
As a service provider working with Azoza (Europ Assistance), we have consistently experienced professional support and efficient coordination from their team. Their claims process is well organised, and communication is clear, allowing service providers to respond quickly and assist policyholders effectively. Azoza demonstrates a strong commitment to both their clients and service providers, ensuring that claims are handled smoothly and professionally. We value the working relationship and look forward to continuing to support their clients.
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Replies (0)KG
Kurt G
1 reviews | Active since Jan 2020
2 Mar 2026, 15:28
A Longstanding Relationship Built on Trust and Professionalism
We have been a service provider for Azoza, previously known as Europe Assistance, for more than 20 years. I thank God every day for this opportunity, as I have grown tremendously with this company over the years. They truly look after their service providers and have always paid on time, which is something we deeply appreciate. Although they are very strict when it comes to client service and expect only the highest standards from their service providers, they are fair in their approach and supportive at the same time. It is a privilege to work with a company that values excellence, professionalism, and strong partnerships.
Helpful (0)
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Kurt G
1 reviews | Active since Jan 2020
2 Mar 2026, 15:28
A Longstanding Relationship Built on Trust and Professionalism
We have been a service provider for Azoza, previously known as Europe Assistance, for more than 20 years. I thank God every day for this opportunity, as I have grown tremendously with this company over the years. They truly look after their service providers and have always paid on time, which is something we deeply appreciate. Although they are very strict when it comes to client service and expect only the highest standards from their service providers, they are fair in their approach and supportive at the same time. It is a privilege to work with a company that values excellence, professionalism, and strong partnerships.
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Replies (0)RB
Redwaan B
1 reviews | Active since Jan 2020
2 Mar 2026, 09:13
Wonderful Support and Services
Excellent services as always especially from the Iwyze team @ Azoza great services for their clients and contractors , Special Thanks to Bianca Strydom , Jacobus Van Staden and Anton Du Preez definitely keeping the company brand Up 👍👍👍
Helpful (0)
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Redwaan B
1 reviews | Active since Jan 2020
2 Mar 2026, 09:13
Wonderful Support and Services
Excellent services as always especially from the Iwyze team @ Azoza great services for their clients and contractors , Special Thanks to Bianca Strydom , Jacobus Van Staden and Anton Du Preez definitely keeping the company brand Up 👍👍👍
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Rejayce C
1 reviews | Active since Jan 2020
17 Feb 2026, 10:44
Treating certain people unfairly
This is one of the worsed insurance companies to work for as a service provider. This company owes me money for jobs thats finish having issues to pay me my outstanding money. Sp manager removes me from there panel with no valid reason i have a contract which was signed but they not following there procedures according what i read and signed they never followed so i will be in court with them soon.
Helpful (0)
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Rejayce C
1 reviews | Active since Jan 2020
17 Feb 2026, 10:44
Treating certain people unfairly
This is one of the worsed insurance companies to work for as a service provider. This company owes me money for jobs thats finish having issues to pay me my outstanding money. Sp manager removes me from there panel with no valid reason i have a contract which was signed but they not following there procedures according what i read and signed they never followed so i will be in court with them soon.
0
Replies (0)SS
Sarisha S
1 reviews | Active since Jan 2020
3 Feb 2026, 09:12
Claims Department Agent and non existent service.
Id like to point out a specific Agent.... she is the most unprofessional and most unfriendly agent your company ever hired as a Travel Assistance Administrator... I had to cancel my trip due to my father passing away. She had no empathy at all. Didnt not even bother to contact me telephonically, only if I did. She did not explain that I had 3 other people with me who had to cancel their trip, that I had to have 2 other claim/ref numbers ... she just expected documents. Then she didnt follow up when I explained to her that I was awaiting documents from the travel agent. She didnt take my situation into account, she didnt bother at all if certain documents were not there. She didnt take the situation with gentleness. She didnt even bother at all. All she wanted was in the list and that was it. Then when I did eventually get certain documents all she said was sorry I missed the deadline and the claim was no longer valid. Like what the hell? Your robot like skills and communication is pathetic. Youre lack of empathy is non existent, your assistance was nowhere to be seen. Please do not call yourself a travel assistance administrator when you are nowhere an assistant.. oh when I did eventually contact her in Dec she seemed to be very irritated and rude.. like I was bothering her then she stated oh well my claim woukd be handed over to the underwriters, why ? Cause she probably didnt want to deal with my claim. So I plead with to assist me with my claim, this is why we take travel insurance.
Helpful (0)
|Replies (0)SS
Sarisha S
1 reviews | Active since Jan 2020
3 Feb 2026, 09:12
Claims Department Agent and non existent service.
Id like to point out a specific Agent.... she is the most unprofessional and most unfriendly agent your company ever hired as a Travel Assistance Administrator... I had to cancel my trip due to my father passing away. She had no empathy at all. Didnt not even bother to contact me telephonically, only if I did. She did not explain that I had 3 other people with me who had to cancel their trip, that I had to have 2 other claim/ref numbers ... she just expected documents. Then she didnt follow up when I explained to her that I was awaiting documents from the travel agent. She didnt take my situation into account, she didnt bother at all if certain documents were not there. She didnt take the situation with gentleness. She didnt even bother at all. All she wanted was in the list and that was it. Then when I did eventually get certain documents all she said was sorry I missed the deadline and the claim was no longer valid. Like what the hell? Your robot like skills and communication is pathetic. Youre lack of empathy is non existent, your assistance was nowhere to be seen. Please do not call yourself a travel assistance administrator when you are nowhere an assistant.. oh when I did eventually contact her in Dec she seemed to be very irritated and rude.. like I was bothering her then she stated oh well my claim woukd be handed over to the underwriters, why ? Cause she probably didnt want to deal with my claim. So I plead with to assist me with my claim, this is why we take travel insurance.
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Replies (0)