Lack of professionalism due payroll neglegence

I am writing to formally raise a complaint regarding ongoing payroll negligence, which I believe reflects a serious lack of professionalism within the payroll function. Despite repeated efforts to raise concerns Azoza payroll failed to file  the correct directive number for employees that were retched in 2022. These payroll errors and delays have caused unnecessary stress, financial inconvenience, we are unable to file our returns for 2022 and as a result SARS has issued u s with penalties .  What is of particular concern the lack of clear communication, urgency, and accountability of resolving the matter .  I respectfully request that this matter be investigated urgently, corrective action be taken to prevent further occurrences, and that clear communication be provided regarding the issue with SARS I trust that this complaint will be treated seriously and handled with the professionalism expected within the organization