Azoza under question

Not only have I had to argue with Azoza to refund me according to my insurance policy schedule, when THEIR service provider couldnt attend to a home emergency, they have now sent an email with a payment advice and the money is clearly NOT in my bank account. I am going to have to open a case of ***** as when trying to call the offices everyone is perpetually in meetings and not one staff member can assist. Shocked beyond belief. Time to find a new insurer.